Business Analyst Consultant
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and
encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information,
gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
Job Title: Business Analyst
Type of Contract: Regular Consultant level I
Division: CBT / Cash-Based Transfers Division
Duty Station (City, Country): Rome HQ, Italy
Duration: 11 months (renewable based on performance and needs)
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day, WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable, particularly women and children, are able to meet their food and other essential needs.
To reach people in need, WFP and partners often need to register, verify and enrol people into assistance programmes. WFP is careful about the amount of information that it requests from people and wants to make sure that all personal information that is collected by WFP and partners is managed securely and responsibly. WFP needs assurance that the right people are selected for assistance and receive the entitlements. Therefore, WFP country offices need the capabilities to securely collect information, verify beneficiaries and manage the enrolment and delivery processes in line with corporate standards and best practices.
The Cash-Based Transfer (CBT) Division in HQ has been tasked with leading on WFP’s corporate systems and services for identity management for WFP’s in-kind and CBT programmes. CBT intends to support WFP Country Offices and partners to perform secure, timely and effective registrations, verifications, enrolments and delivery of entitlements. In some cases, the support to Country Offices and partners will be done through a service-model with clearly defined and agreed deliverables, transparent costs, and overall excellent service provision.
CBT is therefore recruiting a Business Analyst to review business processes, capabilities and requirements and feed into the development of corporate systems and the running of business services for CBT and in-kind programmes.
JOB PURPOSE
Draft business requirements in close collaboration with field and operational staff.
Support high-level country office assessments and business process mapping to identify current gaps and needs.
Feed into the prioritisation and development of features in corporate solutions in collaboration with relevant stakeholders.
Perform user acceptance testing of corporate solutions to ensure that they meet business needs.
Ensure overall excellent service provision, end-user, and client satisfaction (COs and beneficiaries).
ACCOUNTABILITIES / RESPONSIBILITIES:
- Draft high-level business requirements and designs of business processes related to registration, verification, payment instrument tracking and enrolments, following a Human-Centered Design (HCD) approach
- Work closely with WFP’s subject matter experts and technical teams to help drive the development and integration of key digital systems
- Organize and deliver product demos, answer general service questions, and actively engage with interested Country Offices and relevant stakeholders
- Perform end-user testing to ensure solution consistency and excellent user experience
- Support and troubleshoot the development of corporate solutions to ensure business requirements and end-user needs are met
- Support Lead Business Analysts in the stocktaking of corporate capabilities and gaps related to registration, verification, payment instrument tracking and enrolments
- Engage with WFP country offices and regional counterparts to deliver cash services providing outstanding service provisioning
- Support the research and development of potential use cases for cash services
- Where needed, deploy on mission to provide field support and deliver trainings as needed
DELIVERABLES AT THE END OF THE CONTRACT:
- Demonstrated ability to draft business requirements for the delivery of cash assistance
- Mapped current business capabilities and gaps
- Prepared and delivered key service delivery artifacts such as implementation plans and monthly consumption reports
- Deployed on mission, if required.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Education:
University Degree or Advanced University Degree in international relations, political or economic science, business administration, computer and information systems or other relevant academic areas.
Experience:
At least 3 years of relevant progressive work experience in humanitarian or private sector. Experience with designing and implementing humanitarian in-kind or cash programmes is valued.
Knowledge and Skills:
Microsoft Office, data collection tools, ETL/ELT tools, database technologies, field applications and project management methodologies are relevant. Experience and ability to effectively engage and coordinate across a variety of stakeholders. Knowledge of the Agile SCRUM methodology is desirable.
Languages:
Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.
Terms and Conditions
WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.
Please visit the following websites for detailed information on working with WFP.
http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.
Deadline for applications: 27 June 2023
Ref.: VA No. 827749
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an
inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority.
Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International
Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the
United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
