Human Resource Officer
Human Resource Officer
About the company:
Qima Coffee is a globally recognised coffee sourcing and trading business that specialises in discovering and offering some of the world’s finest coffees, with the aim of generating sustainable livelihoods for smallholder farmers. Qima was established in 2016, initially sourcing coffee from Yemen with the aim of generating livelihoods for smallholder farmers in one of the world’s most difficult operating environments. Having succeeded in (re)building Yemen’s coffee industry, in 2020 Qima expanded its coffee sourcing operations globally and the company now operates in numerous coffee producing countries and markets and distributes its coffees to over 40 countries worldwide.
Job Summary:
As a Human Resources Officer for our regional office, you will be responsible for supporting the HR needs of our diverse workforce spread across different locations. You will play a crucial role in implementing HR policies, procedures, and initiatives, ensuring compliance with labour laws and regulations, and fostering a positive and engaging work environment.
Key Responsibilities:
Recruitment and Selection:
- Collaborate with hiring managers to identify staffing needs and develop job descriptions.
- Advertise job openings, screen resumes, conduct interviews, and facilitate the selection process.
- Coordinate pre-employment activities, such as reference checks and background verifications.
Employee Relations:
- Serve as a primary point of contact for employee inquiries, concerns, and grievances.
- Promote positive employee relations by addressing conflicts, resolving issues, and facilitating effective communication.
- Conduct investigations into employee complaints and ensure appropriate action is taken.
HR Policies and Compliance:
- Develop, implement, and update HR policies, procedures, and guidelines.
- Ensure compliance with labour laws, regulations, and company policies.
- Provide guidance to managers and employees on HR-related matters, including disciplinary actions and performance management.
Performance Management:
- Support the performance appraisal process by assisting with goal setting, feedback collection, and performance discussions.
- Assist managers in identifying and addressing performance issues and implementing improvement plans.
- Contribute to the development and implementation of employee development and training programs.
HR Administration:
- Maintain accurate employee records, including personnel files, leave records, and attendance.
- Prepare HR-related reports and statistics for management review.
- Assist with payroll processing and ensure accuracy of employee data.
Employee Engagement and Welfare:
- Organize employee engagement activities, events, and initiatives.
- Support employee welfare programs, such as health and wellness initiatives, recognition programs, and employee assistance programs.
- Foster a positive work culture that promotes employee satisfaction and retention.
Skills
Qualifications and Skills:
- Bachelor's degree in Human Resources Management, Business Administration, or a related field.
- Proven experience as an HR Officer or similar HR role, preferably in an SME environment.
- Excellent English language skills
- Strong interpersonal and communication skills, with the ability to build relationships at all levels.
- Excellent problem-solving and conflict resolution skills.
- Proficient in using MS Office applications.
- High level of confidentiality and ethical standards.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a dedicated and results-oriented HR professional, we invite you to apply for this exciting position and contribute to our organization's success.
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications
