Executive Housekeeper

Must be thoroughly familiar with all brand housekeeping standards and have a good understanding of regional influence and methods of work.

Responsibilities

Supervises the cleanliness, maintenance and the general appearance of guest rooms and public areas as well as other areas designated (front/back) of the house and sees that all housekeeping personnel are carrying out the duties assigned to them, as per standards of the company. Plans and controls his/her department.

Close co-ordination between Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.

To maintain brand standards of quality and service and facilities in all departments over which he/she has responsibility and authority. He/she is responsible for the overall smooth and economical running of the Housekeeping department.

Assisting the management in supervising and implementing the Operational Standards, as well as the Hotel’s internal rules and regulations.

General

· Ensures the overall cleanliness of the hotel, including accurate scheduling of periodical cleaning plans, etc.

· She/he informs himself constantly about new cleaning machinery, cleaning chemicals and cleaning procedures arising on the market.

· Supervises compliance to hotel rules and regulations and exercises disciplinary measures as needed.

· Conducts hotel inspections.

· Prepares and/or adjusts departmental job descriptions for each job category.

· Controls, requests and purchases all supplies related to Housekeeping and Laundry as well as the linen and uniforms for all other departments.

· Controls inventories and costs of linen, guest and cleaning supplies, controls Housekeeping equipment.

· Keeps records of linen inventory, uniforms and other applicable items.

· Supervises and controls Lost and Found, maintains records and mails packages to clients.

· Works closely with the Front Office and Engineering department to ensure best possible service to maintain flow of clean rooms for re-sale, responsible for checking VIP rooms.

· Involves in annual budget.

· Promotes teamwork within the department as well as a sense of fairness.

· Health & Safety: To ensure that all staff in the Housekeeping department knows and understands safety procedures and effective reporting is maintained.

· Ensures all staff has a safe environment within which to work and ensures all staff adopts safe working habits.

· Checks regularly the night shift for cleaning.

· If outside contractors are involved, regular checks about work performance should be scheduled (e.g. window cleaning, laundry contractors, room cleaning, etc.).

· Assists the management in the selection of rooms for partial and complete renovation. Maintains rooms condition records.

· Co-ordinates for stripping all project rooms, co-ordinating of furnishings, completion on time of contractors work to satisfaction of hotel. Setting up and cleaning rooms ready for re-sale.

· To regularly inspect guest rooms, VIP rooms and corridors, lobby, public toilets, etc. to ensure proper maintenance and cleanliness.

· To effectively handle all guest complaints concerning the Housekeeping, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinates proper actions with other departments, informs General Manager.

· Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.

· Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the his/her department in conjunction with the Personnel & Training Manager.

· Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Personnel Manager.

· Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

· Assumes responsibility of Duty Manager when scheduled to do so.

· Other duties as assigned.

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