Senior Customer Service Supervisor

Our client is a leading 5 stars medical clinic that specializes in Hair transplant consultations and procedures. They are looking for an amazing Senior Customer Service Supervisor to join our client teams in Kuwait.

The Senior Customer Service Supervisor, will act as a liaison, provide service information, answer clients' questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.

As a successful Supervisor, you should be excited to help customers, patient, empathetic, and passionately communicative with a constant approach to providing the best customer experience in the clinics.

Job Brief:

We are hiring a Senior Customer Service Supervisor to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Skills

Job Responsibilities:

· Set goals for performance and deadlines in ways that comply with the company's plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

· Prepare and submit performance reports

· Decide on rewards and promotions based on performance

· Hire and train new employees

· Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Job Requirements:

• Proven experience as a call center supervisor or similar supervisory position
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
• Knowledge of performance evaluation procedures
• Knowledge of accounting tasks
• Outstanding communication and negotiation abilities
• Strong personality
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• Bachelor's Degree in Administration or a relative field

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