Medical Underwriting Manager
We are hiring a Medical Underwriting Manager for our Kuwait branch
Summary:
The Medical Manager ensures proper implementation of underwriting guidelines and authority limit, puts in place strong controls and performs regular Audit and Compliance checkups. Leads Medical Underwriting, Operation and Claims activities as per SLA and processes. Gathers Market Intelligence and provides the Hub with regular updates on new products, rating trend, services and technology to reshape the value proposition. Implements Medical Strategy and achieves objectives & budget (Top / bottom Line, KPI’s) Follows closely with regulatory requirements and developments.
Key Responsibilities:
- Ensure proper implementation of the Medical Department Policies and Procedures and recommends changes for improvement
- Supervise Medical Team, Underwriting, Operation and Claims to ensure smooth workflow
- Participate in the development and continuous improvements of the medical insurance strategy aiming at achieving the targeted business plan
- Underwrite risks that fall within own authority in a way to secure Profitable Growth, and prepare preliminary assessment of cases that fall above own authority and refers them to the HO with appropriate recommendations
- Provide orientation and on-the-job training to new employees and trainees while providing continuous and full support to all medical staff in the department
- Ensure implementation of operational guidelines: proper filing system and archiving, proper software files, work flow
- Consolidate and validate the monthly requested reports from Head Office
- Ensure daily processing of Data Migration and timely reporting and reconciliation of output
- Ensure Proper Documentation for Audit and Compliance Check Up
- Carry out targeted visits to Group Clients in coordination with Sales Team to ensure the customer’s satisfaction and discusses any measures possible in case of losses.
- Responsible for following up on the Country’s National Health Authorities new laws, compulsory insurance plan, requirements needed from the insurance companies
- Responsible for improving the department production and achieve the department target, objectives and increase market share.
- Handle relationship management and establish consistent dept performance dashboards.
- Identify and implement further workforce opportunities to improve quality and drive efficiency.
- Ensures that department plan deliverables are met and that they meet current and future business needs.
- Ensures that department status and issues are communicated to the Country manager.
- Monitors the services rendered to customers by his department’s staff and works on total customers’ satisfaction.
- Monitor and follow up on KPI’s of the his/her team and recommend corrective action when necessary
- Handle recruitment of his/her staff, manage their leaves and make sure that their development is properly implemented through necessary trainings and seminars
- Prepare periodical reports and review reports generated by department staff for accuracy
- Maintain the relation with Direct clients for new and existing clients.
Requirements:
- At least 7 years’ experience in the Insurance industry minimum 5 of them in the Medical line and leading a team
- Bachelor degree in Business Administration/Medical related major
- CII Diploma / certificate is a plus
- MBA is a plus
- Microsoft Office skills
- Excellent communication and reporting skills
- Ability to lead and influence others
- Strong interpersonal skills
- Has knowledge of local laws and practices
Additional details about this position will only be provided to short-listed candidates.
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