Customer Service Representative

21 مايو، 2023

0 1 دقيقة واحدة

الوصف الوظيفي

Customer Service Representative Amman/Irbid

Main Job Tasks and Responsibilities:

Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
Manage and resolve customer complaints
Identify and overcome objections
Able to handle calls or none voice channels in a pressure environment
Handling issues and complaints with providing solutions to the customers
Display Time flexibility towards shifts as per work floor requirements

Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
Adept in using customer relationship management software to offer the best client services.
Adept in addressing client questions through effective telephonic conversation.
Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Well-versed in handling digital tools and modern computer hardware.
Should be fully aware of information related to the product or services of the organization

General Skills:

– Located in Amman / Irbid

– Excellent command of the English language B2 level and Above

– Excellent communication skills

– Very good writing and typing skills

– Educational degree Diploma / Bachelor as a minimum.

– Full availability for all shifts (Morning, Evening, and Night)

– Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)

– Customer Service oriented

– Call Center experience is a huge plus