Front Office Reception

20 مايو، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Job description

Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?

This may be the place for you!

Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Responsibilities

Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
Identify corporate leads and build long-term relationships
Drive online name mentions and promote customer feedback
Understand the online guest’s feedback and explore options for improvement
Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationaries
Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
Ensure safety of all guest in line with the safety procedures and guideline

Requirements

Customer-oriented approach.
Excellent communication skills.
Strong attention to details.
Flexible, agile and able to work under pressure.
Ability to work both independently and in a team.
Proactive and excellent organizational skills.
Ability to provide exceptional customer service to our guests.

المهارات

Experience

You will be likely to have minimum of one year experience in Reception department of a hotel.
Knowledge of Hotel PMS system.
High School Diploma preferred.
Arabic language is an advantage