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Corporate & Merchant Services Team Member – Zain Cash

• Ensure that all Zain Cash BTL/marketing materials are being steadily available with the partners.
• Support in preparing proposals and contracts to merchants.
• Communicate and work with other Zain Cash internal stakeholders (IT, compliance, legal, and finance) to make sure that Business KPIs are being met.
• Support partners with Zain Cash application and other digital channels and necessary training.
• Resolve issues concerned with partners that’s related to Zain cash operational processes.
• Work in coordination with sales to acquire high value (merchants, corporate).
• Prepare daily/weekly/monthly/quarterly/etc.… reporting measuring Zain Cash KPIs.
• Perform other duties related to the job assigned by the direct supervisor.
• Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/ or modify systems, applications, and information.
• Assessing organizational security threats and their impact and taking actions to eliminate/ reduce risk areas.
• Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
• Supervise & validate the requests and the daily work over relative corporates and services.
• Make sure customer contracts are checked and archived according to CBJ rules.
• Handling customer inquiries and complaints.
• Handling corporate inquiries and complains
• Gathering market requirements to comply with technology updates.
• Develop and update business cycle related to operation.
• Make sure to keep Zain cash services are available on Zain cash agents 24/7.
• Keep related teams and portals updated with new Zain cash services and information.
• Responsible to train customer care team and any related teams with Zain cash products and services.
• Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/ or modify systems, applications, and information.
• Assessing organizational security threats and their impact and taking actions to eliminate/ reduce risk areas.
• Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
• Performing other duties related to the job as assigned by the direct supervisor.

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs

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