Head of FITTEST Operations SC10

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The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

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ORGANIZATIONAL CONTEXT

The United Nations World Food Programme (WFP) IT Emergency Preparedness and Response Branch (TECF) is responsible for preparing for, coordinating and managing WFP’s Information Technology response to emergencies, including global and often local leadership of the Emergency Telecommunications Cluster (ETC), rapid deployment of FITTEST, WFP’s IT emergency response capacity, and support the operations.

The Fast IT, Telecommunications and Coordination Support Services Team (FITTEST) is the IT emergency response capacity of WFP. FITTEST has the overall mandate to rapidly assess, build, enhance and restore communications services during emergency and steady-state operations, often within 48 hours of the onset of an emergency. In addition, and to support the provision of
communications services, FITTEST requires expertise in training, partnerships, Services for Communities (S4C) and project management in general.

JOB PURPOSE

JOB TITLE: Head of FITTEST Operations

TYPE OF CONTRACT: Service Contract (SC)

JOB LEVEL: SC 10

UNIT/DIVISION: TECF

DUTY STATION (City, Country): Dubai, UAE

DURATION: 12 months with a possibility of extension

SALARY: Salary starts from AED 38,579.13 per month plus medical insurance.

Under the supervision of the Head of FITTEST, the Head of FITTEST Operations leads the planning, delivery and coordination of short- and long-term FITTEST field ICT Emergency Preparedness and Response activities. The Head of FITTEST Operations maintains and manages a pool of staff that can be deployed rapidly on demand to support with the provision of effective ICT services in emergencies or steady-state operations, allowing WFP and/or other Humanitarian Organizations to deliver their humanitarian assistance activities to affected populations quickly and effectively. The Head of FITTEST Operations needs to engage closely with stakeholders in the TEC Division, procurement units, UAE Office, vendors and country offices, to ensure the FITTEST team delivers quality standards technical projects and solutions in the field.

KEY ACCOUNTABILITIES (not all-inclusive)

• Lead and manage the deployment of a team of experts to deploy standard ICT services
• in emergency operations for WFP and the wider humanitarian community, in cooperation
• with key stakeholders, without supervision.
• Act as Officer in Charge in absence of the Head of FITTEST.
• Organize travel, finance, cost recovery and hand-carry equipment for all FITTEST team members in support to missions.
• Engage with requesting WFP country offices and humanitarian organizations to identify staff and equipment required in a timely manner.
• Provide guidance to the Global/Field TEC teams in designing, budgeting, and planning of all ICT services required including assessment, coordination, management to deployment of voice and data networks, and training ensuring emergency operations are appropriately documented and recorded from beginning to closure of the response Ensure day to day processes and procedures are applied.
• Chair and represent FITTEST and WFP emergency preparedness and response team in related meetings, operational TEC Task Forces and during visits of government, embassy representatives, officials and/or universities.
• Constantly monitor the performance of emergency operations to ensure that controls are in place and resources are managed effectively.
• Lead and manage data analysis and strategic stock planning pertaining to the technical procurement for FITTEST.
• Manage the FITTEST warehouse ICT emergency stocks, review, and certify global and local TEC new LTAs or LTA renewals.
• Tender evaluations, documentation, purchases for the ICT stocks, field operations requests, inbound / outbound equipment and provide full-time support to customer service for TEC related requests.
• Review and evaluate suppliers of TC, IT equipment, and recommend vendors based on the technical review concluded.
• Assemble, configure existing or new solutions before shipping to operations.
• Provide regular technical inputs to HQ for the Off-cycle IT Standards review Lead, organize and provide trainings when required.

Staff Management

• Manage, motivate, and develop a team providing coaching, training and guidance as required to ensure appropriated development and enable high performance.
• Effectively manage FITTEST staff, to ensure transparent and efficient people management, and the continued development of a cohesive, high performing team.
• In coordination with relevant WFP and humanitarian stakeholders, identify staff profile(s) and mission TORs to best support the request. Once identified, brief, deploy, de-brief FITTEST staff accordingly and ensure smooth rotation of staff on the ground.
• Maintain a pool of qualified candidates for recruitment and deployment to support operations (FITTEST, TDY and Standby Partners).

Perform other related duties as required.

DELIVERABLES AT THE END OF THE CONTRACT

• Field requests for emergency support acknowledged and/or addressed within 24h including weekends.
• Organize travels and deployment arrangements within 48h of a request to mobilize FITTEST team members and/or equipment.
• Brief and debriefs held with FITTEST staff member before and after every mission or project.
• Contracts appointments requests, PACE and protocol/admin support completed for every FITTEST staff in a timely manner.
• Technical detailed evaluations provided on a daily basis for every ICT procurement led by WFP UAE office.
• Daily inspection(s) for inbound/outbound ICT equipment completed for every shipment and procurement.
• ICT emergency stock maintained to a minimum level by procuring equipment when required and as per demand trends.
• Technical advice on ICT equipment and IT project management provided to requested field offices and FITTEST customer services in a timely manner.

STANDARD MINIMUM QUALIFICATIONS

Education:
University degree in in telecommunications, electrical technique and automation engineering, or other related field.
Experience:
• Five or more years of progressively responsible work experience in the humanitarian ICT field and particular in ICT coordination of operations, preferably in hardship duty stations or emergency situations.
• Five or more years of experience in deploying ICT and electrical systems and services in humanitarian operations.
• Five or move years of coordination experience in emergencies.
Language:
Fluency in both oral and written communication in English.

Knowledge & Skills:
• Proven experience of analyzing and mitigating operational risks.
• Gained experience in managing mid-size financial budgets (over USD 1 million) balancing multiple priorities effectively.
• Previous experience in implementing projects in partnerships with various stakeholders such as UN agencies, NGOs and private sector companies.
• Good knowledge of United Nations regulations, rules and mandate.
• Previous experience within the WFP FITTEST is an asset.
• Ability to design, plan and execute projects and to operate in distributed / decentralized teams and to engage with and support partners
• Ability to work independently through appropriate personal initiative and regular follow-ups.
• Ability to work under pressure and meet tight deadlines
• Collaborative hands-on team member and relationship-builder with a flexible nature and strong business partnering skills towards colleagues and stakeholders.
• Fully capable of installing VHF, HF radio and/or electrical components as per WFP standards without supervision will be an asset.
• Excellent knowledge in ICT policies , theories and practices (e.g. security communications, HF/VHF Radio, satellite phone communications, radio rooms setup) is an added advantage.
• Excellent knowledge in electricity policies (e.g. WFP standards), theories and practices (e.g solar power systems, generators, UPS, voltage regulators) is an asset.
• Knowledge of basic microwave systems is desirable.
• Behavioral flexibility and ability to adapt quickly to the demand and emergency requests.

Training:
• Trainings and certification in VSAT, analogue radio, digital radio, IT solutions for emergencies, IT emergency management, generators installation, field security training are desirable.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
• Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
• Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
• Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

• Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
• Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
• Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
• Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).

Performance

• Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
• Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
• Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
• Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

• Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
• Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
• Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
• Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

TERMS AND CONDITIONS

Only those shortlisted will be contacted.

DEADLINE FOR APPLICATIONS

31 May 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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