Telesales Team Lead

Job description

We are hiring a ( Telesales Team Leader) with the following qualifications:

Education:

University degree, Bachelor's degree in Business Administration, any related field

Expertise:

1-4 experience in the same or similar field

the Language:

English and Arabic is required

Job Description

• Direct, lead and manage Call Center – Ulead agents in achieving sales targets and increase sales volume in the designated segments.

• Provide guidance, instruction, coaching and performance feedback to team members.

• Train agents on the sales cycle, products, and services regularly, when needed and once new product or service added to the team’s target.

• Track and report the team KPI’s on daily basis.

• Monitor the target achievements on daily basis.

• Enhance and automate the Ulead work cycle.

• Fix all bugs and errors by reporting to Product/Tech Team.

• Keep track on the sold subscriptions and minimize churn rate by escalating delayed cases.

• Prepare monthly sales achievement reports.

• Use CRM system to raise the customer satisfaction and retention rate as well as minimizing the churn rate.

• Support in the design of new commission schemes when needed.

• Plan and organize the work of team members.

• Provide needed development for agents (coordinate with his/her direct management and HR)

• Assure that all his/her agents are following policies and procedures and highlight any violation for the code of conduct.

• Retain talents and recommend actions with low performers.

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