SRO Information Management Technical Officer – National Position

Applicants are only considered if holding a Jordanian Nationality & if applying on Webcruiter using this link: https://23109900.webcruiter.no/Main/Recruit/Public/4665482713?link_source_id=0

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water, sanitation, and hygiene sectors. The Norwegian Refugee Council has approximately 9000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs.

NRC’s Syria program seeks to establish and implement Monitoring and Evaluation systems that will enable improvement of internal management, program/project performance, and evidence-based decision making. Within this context, the Information Management Technical Officer will implement and support information management systems to support Core Competency project implementation.

Duties and responsibilities

Generic responsibilities
Ensure adherence with NRC policies, tools, handbooks, and guidelines;
Implement delegated CC project portfolio according to the plan of action;
Prepare and develop status reports as required by management;
Ensure proper filing of documents;
Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist;
Promote and share ideas for technical improvement.
Specific responsibilities

Maintaining and Implementing Information Management Systems (40%)
Establish good practices for mobile data capture form design, form building, and remote support;
Respond to Area Office requests for support on mobile data capture implementation;
Maintain a library of forms for common project cycle data capture activities;
Maintain and implement the protocols required for remote beneficiary engagement;
Support the design of IM SOPs;
Participate in the development of guidance and frameworks for CO procedures, policies, and processes that assist in institutionalizing and supporting the use of evidence in the country's mission and/or NRC globally;
Participate in program design and proposal discussions;
Support and contribute to the development of a data management system through documentation, implementation, and coordination of standardized information flows.
Data Collection, Analysis, Reporting and Visualization (40%)
Maintain output and outcome reporting systems and improve user experience and functionalities when required;
Support aggregation and analysis of data capture efforts by field teams for SRO-level reporting;
Build mobile data capture forms as a service for field teams;
Maintain and improve visualization dashboards and reports.
Capacity Building (10%)

Capacity building and training implementation of program staff on information management tools and processes.
Communication/Other (10%)
Maintain a ticketing system for support requests;
Collaborate with Core Competency project staff on the design of data capture efforts;
Support the Programme Unit in new initiatives, should these arise during the employment period;
Other activities agreed upon and discussed with the Information Management Coordinator and the M&E Manager;
Communication and dissemination of NRC M+E standards and guidelines;
Liaise with peer organizations and M+E staff in partner agencies to facilitate lessons learned and coordination.

Qualifications

Professional competencies

Generic professional competencies for this position:
Experience in working in a humanitarian/recovery context;
Graduate degree in a related field such as information systems management, computer science, or any relevant field;
Previous experience from working in complex and volatile contexts;
Experience in data processing and analysis using spreadsheets (Excel/Google Sheets);
Experience in form design using xls forms and MS Forms;
Experience in reporting tools (Power Bi or Tableau);
Experience in GIS mapping is an advantage;
Experience in SQL is an advantage;
Documented results related to the position’s responsibilities;
A customer service client-centered approach;
Ability to design purpose and context-appropriate data capture tools and surveys;
Experience with qualitative and quantitative data collection and analysis
Experience with information management techniques and establishing information management systems;
Strong data interpretation skills, report writing, and data presentation;
Understanding of key privacy and information management ethical concerns and ability to manage information management activities within ethical guidelines;
Written and verbal fluency in English and Arabic.
Context-related skills, knowledge, and experience (shall be adapted to the specific position):

Knowledge of the context in Syria is desired;
Experience with mobile data capturing tools and building scripts;
Customer service experience.

Personal qualities

Managing resources to optimize results;
Planning and delivering results;
Working with people;
Analyzing;
Communicating with impact and respect;
Curious and committed to quality

We can offer

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 31st December 2023, with the possibility of extension subject to funding
Duty Station: This position will be based in the NRC SRO office in Amman
Salary/benefits: According to NRC’s salary scale and terms and conditions
Refer to the Job Description for additional details
Deadline for applications: 30th May 2023
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