Collection Officer

Job Description

We are seeking a skilled Collection Officer to join our team. The successful candidate will be responsible for the collection of outstanding debts from customers, ensuring that all payments are received in a timely manner. The ideal candidate should have 3-5 years of experience in a similar role, possess excellent communication and negotiation skills, and be able to work well under pressure.

Responsibilities

• Contact customers regarding overdue payments and negotiate payment plans.
• Maintain accurate records of all communication with customers.
• Follow up on payment arrangements and ensure payments are received on time.
• Investigate and resolve any discrepancies or disputes related to customer accounts.
• Follow defined policies and procedures.

Qualifications

• Bachelor's degree in Banking, preferably in Finance, Accounting or Economics Business Administration or related field.
• 3-5 years of experience in a similar role.
• Strong communication and negotiation skills.
• Ability to work well under pressure and meet targets.
• Excellent organizational and time-management skills.
• Very good MS Excel skills.
• Excellent verbal and written communication skills.

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