Mall manager

A leading retail company in Jordan is seeking a mall manager

Employment: Full Time
Job Purpose:
– Coordinate and manage overall shopping mall business incl. operations, profitability, team management, tenant management, contractor services and marketing and promotional activity.
– Ensuring smooth functioning of the shopping mall, facilitating good environment for retailers business and pleasant shopping environment for customers.
– Develop local contacts, and acts as key liaison between MAF Retail and Shopping Mall stakeholders.

Overall Responsibilities:
– Manage overall shopping mall function incl. areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions
– Manage mall team to oversee daily operations, all contract staff works incl. maintenance, security & cleaning, mall administration and customer service
– Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
– Prepare annual operating budget for shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues
– Prepare and manage capital expenditures for mall as per approved budget
– Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs
– Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
– Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
– Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
– Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
– Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
– Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
– Ensure professional development for mall team delivering high performance
– Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Requirements

– A degree in Business Administration, Business Commerce, or Marketing, and MECSC/ICSC mall management qualification
– Minimum of 10 years experience in managing shopping malls

Knowledge & Skills:
– Retail/Shopping Mall Business
– Property Management
– People Management, Marketing and Finance
– Conflict management skills
– Microsoft Office (Word, Excel) Skill

– Fluent In English
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