Customer Relations Manager in UAE, Qatar, Oman, Kuwait, KSA and Bahrain

10 مايو، 2023

0 0 3 دقائق

الوصف الوظيفي

Key Responsibilities: Leadership

Establishes a strong relationship with our global head office, affiliates, executive, senior leaders, ME team across the organization as part of the Middle East Management team
Represents SaaS Sales as part of the Middle East Management team and provides detailed and accurate sales forecasting to Executive Chief and CEO
Partners with Customer Success leadership and team to ensure strong collaboration and feedback between sales and account management with their customer success colleagues to deepen customer relationships and retention.
Partners with Marketing leadership and team to ensure strong collaboration and continuous feedback between marketing and sales.
Integrates and models team vision, values and guiding behaviors for the workplace culture of the SaaS Sales team in alignment with Company’s overarching values and culture and commitment to excellence in performance and behaviors
Establish and lead annual SaaS sales strategy for the Middle East market that ensures achievement of company sales goals and profitability, including an overall sales target.
Collects, monitors and analyzes all leading and lagging Key Performance Indicators throughout the year to assess SaaS sales team performance relative to goals and implements course corrections as needed.
Leverage data to identify opportunities for adjustments and improvements to sales processes and procedures in order to achieve sales goals.
Provides input and collaborates on the development and implementation of marketing plans in partnership with the Marketing team and ensures alignment with sales plans
Lead regular best practice-sharing sessions with the SaaS sales team to ensure ongoing group learning;
Creates a team culture of continuous learning, curiosity, and agility in alignment with the Company’s values and “Lean Startup” approach
Responsible for yearly sales target
Responsible for focusing on building and sustaining a healthy pipeline
Responsible in providing accurate sales forecasts and following the sales cadence rules.

Sales

Act as subject matter expert as it relates to Great Place to Work’s suite of products and services; our mission, model, methodology, value proposition, and story; and the workplace cultures of Best Companies and great workplaces in support of SaaS sales, the buyer’s journey and customer experience
Provides input and collaboration on pricing for all SaaS products and services offered by the Middle East
Exceeds customer expectations and contributes to a high level of customer satisfaction, sentiment and experience
Performs needs assessments to understand organizations’ specific situations and needs and leverages findings to customize customer scopes that specifically target their workplace culture needs
Presents Great Place to Work’s model, methodology, products/services suite and value proposition to senior leaders as part of the sales process leveraging own professional expertise and experiences to build relationships and win business
Leads repeat business in partnership with Customer Success and Sales Operations
Crafts scopes that align with internal Delivery capabilities to support profitability goals as set by Great Place to Work

People Relations

Role models the behaviors of a high-trust environment, including the Company’s values, guiding behaviors, and defined factors for success
Sets example for SaaS sales team members in areas of cultural behaviors, personal character, commitment, organizational and selling skills, and work habits, including ensuring productive and trusting relationships within and across teams in alignment with the Company’s One Team, One Mission value
Conducts regular and direct coaching and counseling with team members to strengthen motivation and skill development
Demonstrates ability to build strong relationships and collaborate with all company employees; is
Experienced as a role model for Company’s values and commitment to excellence
Leads or participates in networking events and national speaking engagements, including Great Place to Work Annual Conference events to build the business and help strengthen the Company brand
Travels up to 25% to Great Place to Work office locations, sales meetings, and events for relationship-building activities

المهارات

Skills and Abilities Required for Success

Successful track record of building business in a SaaS sales leadership role during rapid growth
Excellence in building relationships – both internally with team members at all levels and with customers
Ability to comfortably interact and build relationships with all levels in the customer complex, including Senior Executives and frontline managers, as needed
Ability to effectively speak to both tactical and strategic decision makers
Demonstrated ability to track, manage and effectively communicate SaaS sales performance to various key stakeholders in the business
Articulate, clear and genuine communication style, excellent writing and presentation skills
Demonstrated leadership, teamwork, and client management skills; must be a team player with a commitment to the success of the team and of the overall business
Demonstrated success in managing conflicts, individual and team performance, and deadlines
Self-starter with “can-do” attitude that inspires fellow team members toward positive outcomes
aligned with Company’s culture
Detail and quality-oriented
Proven organizational skills and ability to prioritize and manage multiple tasks across simultaneous projects
Comfortable and confident leading in a “Lean Startup” environment, such as conducting experiments, testing new way and better ways of working, and leading through constant evolution and growth
Expert in Microsoft Word, Excel, PowerPoint