Sr. Analyst – Corporate Travel Services

9 مايو، 2023

0 0 2 دقائق

الوصف الوظيفي

Sr. Analyst – Corporate Travel Services | Group HR | UAE

Job Summary

The Senior Corporate Travel Analyst is responsible to have a comprehensive understanding of our strategy and capacity to deliver results in autonomy. You will also be responsible to partner with Employee Services teams in all MENA countries to ensure travel enquiries are monitored effectively and according to our SOP and conduct refresher trainings

Key Accountabilities:

Consolidate data from Employee Services team and prepare travel slides for monthly HR Operations dashboard in autonomy
Analyze data and reviews processes, policies, and resources to ensure efficiency and continuous improvement
Work with Dnata on accuracy of the data MoM and conduct audit checks on travel data quarterly
Analyze travel data from both Dnata and enquires from customers then propose action plans to increase the customer experience and cost effectiveness of the program
Participate in the monthly travel operations calls with Dnata and ensure SLA are met MoM
Review the travel process guides and training material to ensure they are always up to date with our processes
Capacity to be part of our different projects tackling duty of care, customer experience and cost efficiencies. Tasks assigned from these projects must be delivered with full ownership and autonomy

المهارات

About the Role

We are seeking a highly capable and motivated Senior Corporate Travel Analyst to support the implementation of the new Corporate Travel Program for the Group.

Job-Specific Skills:

Ability to effectively function in a fast-paced environment with multiple projects
Ability to build strong relationships with key stakeholders
Possess high-level computer proficiency with Microsoft Office applications
Advanced knowledge of all Microsoft Office applications including: Excel, PowerPoint, Word and Outlook, SAP
Ability to complete tasks efficiently, accurately, and in a timely manner
Strong team player, with ability to take initiative and operate independently. Able to manage ambiguity and multiple priorities.
Excellent verbal and written communication skills.
Experience in working in international and complex organizations.
Excellent attention to detail, quality and meeting deadlines are your trademark

Minimum Experience and Knowledge:

Minimum Experience and Knowledge: 3-5 years in project and/or change management with analytical tasks
Prrevious experience in Corporate Travel from TMC side as Account Manager or Team leader or from customer side as Travel Analyst or Travel Manager.
Fluent in English, Arabic would be an advantage