IT Operations Assistant G4
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
DEADLINE FOR APPLICATIONS
The deadline to apply for this position is May 23 , 2023.
WHO WE ARE
The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.
WHY SHOULD YOU JOIN US?
- WFP is a 2020 Nobel Peace Prize Laureate
- WFP offers a highly inclusive, diverse, and multicultural working environment
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section)
ORGANIZATIONAL CONTEXT
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate. At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.
JOB PURPOSE
To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
3. Respond to basic queries about technology and systems to support the correct application of technology.
4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
5. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
6. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
7. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
8. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education.
Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.
Experience: Minimum 4 years’ experience in computer science.
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems |
| Change Implementation, Project management, Planning and Optimization | Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
| Technical Expertise | Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. |
| Service Management | Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. |
| Client Management | Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. |
| Procurement and Contract Management | Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria. |
WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
Leads by Example with Integrity: Demonstrates and encourages others to uphold the WFP values, principles and standards.
Drives Results and Delivers on Commitments: Delivers results against delegated tasks and seeks guidance and support where needed.
Fosters Inclusive and Collaborative: Supports development for others by giving timely and constructive feedback.
Applies Strategic Thinking: Demonstrates curiosity, and proposes new ways of doing things when relevant.
Builds and Maintains Sustainable Partnerships: Builds partnerships by seeking out opportunities to work with others
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Academic or professional experience in computer science.
- Has experience resolving level 1 IT issues.
TERMS AND CONDITIONS
Number of openings:1
Based in: Panama City, Panama
Type of Contract: General Service
Level: 4
Duration: 12 months
Successful candidates will be placed in a roster for two (2) years. Consultants are recognized authorities or specialists in a specific field and whose services are utilized in an advisory, consultative, or demonstrative capacity.
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
