Community Executive

We are looking for a Community Executive who will inject strategy and community best practices to help build a world-class Community at WOLF. You will work both individually and as a key component of a highly skilled Community team.

Reporting to the Head of Community, Content & Programs, you will play an integral role on the team by implementing strategies, tactics, and best practices in an online community environment. Ensuring day-to-day operational excellence of the community programs, user management, and ongoing development.

Responsibilities

• Contribute to shaping the vision for the community
• Oversee, and maintain community programs
• Collaborate with the communication team and marketing team to create a multimedia community content calendar, including written content and visual assets
• Encourage and facilitate ongoing collaboration among user groups, and suggest engagement strategies
• Moderate feedback and coordinate technical and support services for community users
• Collect, analyze, and share community-related data with relevant stakeholders
• Monitor critical metrics that reflect community health, activity, engagement, and performance
• Provide training and support to stakeholders on the community platform's full range of functions to partners, new users any other external or internal stakeholders
• Pay attention to community feedback, identify opportunities for growth, trends, emerging opportunities, and suggestions for product improvements
• Research and recommend best practices for community management
• Coordinate with other departments to ensure seamless experiences for our community members

Qualifications

• Strong customer experience or community management experience Experience within tech, entertainment, gaming, or online communities is desirable
• An ability to influence and engage people from a broad set of backgrounds in the MENA region
• A data-driven decision-making approach
• Community event planning experience
• Ability to work in an agile and flexible manner
• Excellent communicator, both verbal and written (Arabic)
• Good day-to-day working level in English
• Track record of strong project management

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