Service Advisors (Mechanical Engineer)

4 مايو، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

UAE National Service Advisors (Mechanical Engineer) | Al Futtaim Automotive | FAMCO

Overview of the role

We are currently looking for competent & performance driven Service Advisors (Mechanical Engineers) to work with our FAMCO Team across the UAE. Service Advisors are the first contact for customers in the Workshop, you are the image builder for the Service Department and present a picture of faith and confidence.

This is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off.

What you will do

Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathize and clarify customer requests.
Check workshop situation and promise delivery time.
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Promotion of value-added services
Resolution of Customer concerns at the earliest time and ensures satisfaction.

المهارات

Required skills to be successful

Mechanical Engineering Graduate
Able to communicate effectively
Customer service experience will be an added advantage
UAE National with family book

What equips you for the role

The ideal candidate for this role should possess a Bachelors Degree in Mechanical Engineering. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and eager to learn.