IT Operations Associate (Infrastructure), G6 Mogadishu
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
Posting Dates
Opening date: 4th May 2023 Closing date: 17th May 2023
About WFP:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.
Why Join WFP Somalia?
In Somalia, the World Food Programme provides food assistance for nutrition, livelihoods, and relief through the hard work of more than 550 employees who contribute towards making Somalia hunger free in close partnership with local partners
What will you do?
- Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
- Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
- Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.
- Ensure robust layer 1 standardized installation in all corporate infrastructure.
- Carry out Layer 2 and 3 interconnectivity routing and switching as per corporate guidelines ensuring efficient LAN/WAN connectivity.
- Configuration of edge firewalls as required ensuring redundancies and appropriate SLAs are deployed.
- Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
- Deployment of cloud-based solutions where possible.
- Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
- Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
- Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Minimum requirements?
Education: Completion of secondary school education. A post-secondary certificate in Information and Communication (Microsoft, CCNA and NSE (1&2) certifications would be an added advantage.)
Knowledge and Experience: Six or more years of relevant work experience in Technology supplemented with Server, Networking, Security and IT Governance certifications.
Are you competent for this job? Do you have
- Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give information of a non-routine nature involving interpretation facts and requiring clarity of expression.
- Ability to perform detailed work, frequently of confidential nature and /or to handle large volume of work systematically effectively and accurately.
- Ability to train other staff regarding relevant work responsibilities. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
- General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in Somalia
Terms and Conditions
1 year (initial)contract
WFP does not charge any application fees to candidates.
Deadline For Applications
Closing Date: 17th May 2023
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
