HR Manager

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Syria is in the midst of a major humanitarian crisis impacting the entire country as well as a number of neighboring countries. More than 11 million people have been displaced from their homes and the number relying on humanitarian assistance continues to grow. The main thrust of the work of Mercy Corps along with its national and international partners for the foreseeable future will be primarily focused on meeting urgent humanitarian needs across the country while building resilience and social cohesion elements in its programming strategy. The heightened insecurity and continuous acts of violence and war make the humanitarian response not only more challenging but increasingly complicated. With a large and complex portfolio of work across the country, Mercy Corps has established itself as an analytical, strategic, and flexible responder, adapting continually to shifting front lines and operational realities to respond effectively and efficiently through multiple modalities with teams inside Syria and working cross-border from neighboring countries. Mercy Corps Syria country program moved to a structure where teams report into a single managerial architecture to allow transversal consistency among programs and unity of purpose at the strategic level.

Operating across several countries in various program modalities, HR management and policy is multi-national. The Syria HR teams focus is on qualitative improvements to systems, policies and processes, amidst an ongoing transition process towards being a people and strategic partner

General Position Summary

The HR Manager supports a revised HR structure for the Syria program, with vast and complex HR needs. They are responsible for ensuring comprehensive Human Resources support for assigned team members, across multiple hubs within the Syria country program portfolio. The Human Resources Manager will lead day-to-day HR management and ensure the implementation of HR policies, processes and management related to the Regional offices that form part of the Syria program portfolio; also ensuring compliance with donor, legal and internal Mercy Corps regulations. They will support the HR and Area Leadership in identifying the HR and people priorities of the related offices, as well as their implementation. They will support HR leadership in ensuring timely service delivery support, guidance and counsel to management and team members. They will actively participate in the HR Management team of the Syria program.

Safeguarding Responsibilities:

● Actively learns about safeguarding and integrates it into their work including with external stakeholders and direct reports if applicable

● Practices the values of Mercy Corps as detailed in the Code of Conduct and safeguarding policies including respecting the dignity and well-being of community participants and fellow staff members

● Holds themselves accountable for making appropriate decisions that impact community members and team members

● Takes responsibility for their personal and professional behaviour

● Encourages openness, transparency and communication in their team; encourages team members to make any reports if they have any concerns using internal reporting mechanisms (i.e. Integrity Hotline, HR etc.)

● Demonstrates a high level of integrity and treats others with respect

Essential Job Responsibilities

STRATEGIC Human Resource MANAGEMENT

• Work closely with HR staff to ensure HR services are provided on time, with high quality and compliant with policies and manuals;
• Ensure that HR management tools are in place, regularly updated and analyzed monthly to inform reflection, opportunities and needs (reporting, organizational charts, etc.)
• Ensures management and behavioral issues are addressed according to Mercy Corps policies and procedures, including leading investigations at the discretion of the HR Director or Global HR;
• Provides support to all managers and supervisors through facilitating workshops or supporting knowledge transfer for HR and people management topics;
• Contribute to the development of the HR department within the country office and global HR initiatives, where appropriate;
• Support HR leadership with analysis of the compensation and benefits framework for Jordan and Lebanon and implications of its revision;
• Provide approvals and authorization, as per the HR authorization matrix;
• Implement HR related safeguarding measures, and identify opportunities to advance related organizational objectives;
• Represent Mercy Corps in relevant INGO forums and working groups;

TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools, and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient, and lead team members as necessary.
• Contribute to HR team structure definition.

Recruitment, Selection and Placement

• Ensure Recruiting Policies and Procedures of Mercy Corps are identified and well understood within HR and amongst all Supervisors and team members.
• Ensure all hiring requests are completed according to Recruiting Policies and Procedures of Mercy Corps and local laws.
• Ensure quality data regarding recruitment is available each month, and evaluate data to inform decision making and review.

ONBOARDING & HR ADMINISTRATION

• Ensure that successful orientation procedures and processes are defined across the various office locations.
• Ensure the development of consistent systems of new staff induction and service requests between HR and other departments.
• Evaluate the success of onboarding procedures and recommend improvements annually.
• Audit the department’s maintenance of job files, personnel files, and other documentation to ensure that we adhere to Mercy Corps, Donors, and Legal requirements.
• Ensure quality and timely HR data across all hubs.
• Ensure exit processes for staff departing Mercy Corps are conducted in line with the HR policies and Mercy Corps requirements. Revise and make recommendations as required.

Policies and PROCEDURES

• Support HR leadership in the definition and implementation of required HR policies;
• Monitor HR-related laws, policies, and “best practices” to ensure that personnel policies, employment practices, and compensation packages are within the limits of established guidelines, procedures, and policies of Mercy Corps and national laws.
• Ensure that Mercy Corps policies and procedures are sensitized, understood and consistently followed across the regional offices;
• Identify gaps and contribute to defining solutions regarding HR policies and procedures;
• Support Supervisors understanding of HR policies and procedures and ensure their ability not only to adhere to such, but to advise the individuals within their teams appropriately.

Supervisory Responsibility

Syria HR team in Jordan and Lebanon with direct management of Senior HR Officer and HR Officer.

Accountability

Reports Directly To: Human Resources Lead, Syria.

Works Directly With: Syria HR team, Area Director, Program and Support Managers and Supervisors, all departments, all team members in Amman and Lebanon.

Knowledge and Experience

• Bachelor degree or equivalent in relevant field, in addition to masters or HR certification
• 5 years’ experience in Human Resources Management, with at least 3 years’ experience at Management level, within the Humanitarian NGO sector.
• Demonstrated understanding of complex emergencies, related security concerns and appropriate responses with experience in the Middle East and in insecure environments.
• Demonstrated attention to detail, following procedures, meeting deadlines and working and problem- solving independently and cooperatively.
• Knowledge and experience in organizational design.
• Experience in leading a HR department in emergency interventions.
• Excellent negotiation and representation skills.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required; proficiency in Arabic is a plus.
• Ability to work effectively with a diverse team in a sensitive environment.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan and Beirut, Lebanon, it requires up to 50% travel across Mercy Corps Syria locations, including North East Syria and other countries in the region.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Success Factors

The individual will have a solid understanding of Human Resources in the humanitarian or development context. They will have experience and confidence to lead the function, achieve results and understand priorities. They will be a strong communicator, with a willingness to learn and grow, and support their team to do so. They will be able to transfer knowledge to team members and lead planning that runs across functions as relates to people. The successful candidate will have the ability to interact effectively with international and national personnel and a demonstrated ability to multi-task, meeting deadlines and process information in support of changing priorities.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

This recruitment is on Rolling bases, the deadline for receiving applications is 19-May-2023

للتقديم على الوظيفة من خلال الموقع الأصلي