Call Center Agent

4 مايو، 2023

0 0 دقيقة واحدة

Call Center Agent

الوصف الوظيفي

UAE National Call Center Agent | Al Futtaim Automotive | Customer Engagement

Overview of the role

Al-Futtaim Automotive is looking for UAE Nationals Call Canter Agents to join the Automotive Frontline Traineeship Programme.

Upon selection, you will attend an extensive 3 weeks program, which includes training within the domain of Work-Readiness, Sales, Customer service and Systems.

Upon successful completion of the program, you will be assigned to the state-of-the-art automotive company to build your career and contribute to Al-Futtaim Group success.

What you will do

To deal with inquiries by using different channels, phone and emails. Got the Accurate Information right
to the customer.
Generate business value in the form of Sales and after sales opportunities
Deliver a seamless and efficient interaction for every customer

المهارات

Required skills to be successful

Able to communicate effectively
Customer service experience will be an added advantage
Good knowledge in MS Office especially MS Excel
UAE National with family book

What equips you for the role

Proficiency with computers and strong typing skills.
Ability to speak multiple languages – bilingual (Arabic/ English)
Ability to deal with customers
Capability to work under pressure – able to withstand high levels of stress
Well organized and able to multi task and handle multiple stakeholder requirements
Demonstrated Fairness, Honesty and Transparency in every Interaction with our Customers.