Head Field Information Management and Technology Office
Supervisor:
The incumbent of the post reports to the Deputy Director of UNRWA Affairs (Operations) and receives technical guidance from Director, Information Management and Technology and Chief Information Officer (DIMT&CIO), HQ Amman.
Supervisees:
The incumbent supervises a large team of professional and general services staff.
Responsibilities
•Leads the Field Information Management and Technology Projects in accordance with Agency strategy, Information Management Department (IMD) strategy and policies:
1. Interacts directly with all field office departments’ heads to identify demands; works with departments to formulate these demands in a structured way, using agency’s standard templates, covering scope, time and cost of possible solutions to satisfy the demand;
2. Works with the Enterprise Architect in HQA to develop proposals for field specific IT solutions in accordance with the agency standards and architectural framework;
3. Performs feasibility studies, requirement specifications, budget estimates, design and implementation plans;
4. Represents the Field Office in the Demand Management Committee and presents field office specific demands;
5. Manages IT projects respecting the triple constraint (resources, scope and time) approved by the Demand Management Committee and the IMT Governance Board. Reports regularly to the Agency’s PMO on the status of the projects;
6. Establishes close collaboration with field office departments to oversee all IT projects and services and acts as an escalation focal point;
7. Negotiates with the vendors, outsourcers, and consultants and oversees service agreements;
•Leads the Field Information Management and Technology Services in accordance with Agency strategy, IMD strategy and policies:
1. Implements and ensures the field office compliance to Service Management Framework adopted by the agency (e.g. ITIL). Ensures compliance to all service management process, including, but not limited to, Incident Management, Request Management, Problem Management, Change Management;
2. Develops KPIs for Service Desk operations. Monitors KPIs and works towards betterment of services by improving the KPIs;
3. Oversees the provision of end-user services, including help desk and technical support services;
4. Manages the Field Office Configuration Management Database and practices asset management for IT hardware, software, and equipment;
5. Contributes to the Knowledge Management Database by sharing Field Office input;
6. Oversees the provision of IT services to field management, departments, and end users in all field installations for the daily use of IT equipment, systems and services;
•Leads the development and support of field office applications by managing the software development lifecycle of the field specific applications, including systems analysis of the subject area, programming, testing, implementation and support;
•Leads the Field Office IT Operations:
1. Monitors the operation and performance of deployed information and communications technologies;
2. Plans for and reports on projected capacity requirements, analyses and resolves problems, and, where necessary, refers the technical solution to computer vendors, Field management, or HQ IMD to ensure smooth operation of IT systems and infrastructure in the field office;
3. Plans, organizes and oversees the field IT infrastructure management in terms of operations and installations, and the operations and maintenance of the field IT computing data center and telecommunication infrastructure in support of Agency and field business needs;
4. Works with the Senior Information Security Officer to implement Information Security measures, Disaster Recovery and Business Continuity;
•Leads the Field IMT Office:
1. Provides leadership and work direction to the IMT Department staff; develops work plans, monitors work progress and assesses staff performance; provides and monitors provision of advice and technical support to Field management, departments and users on all IT related issues;
2. Prepares and monitors Field IMT Office biennium budget and expenditures and advises field department heads on IMT budget requirements within their departments;
3. Plans, organizes and controls the use of information management and technology resources for the support of all Field Departments at all locations; promulgates to all users of IT systems the appropriate operations and standard procedures, ensuring that such procedures are current and enforced;
4. Manages and coordinates for effective collaboration with other United Nations agencies and other entities in order to maximize possibilities of inter-agency collaboration in the field of IT and Telecommunications;
•Performs other duties as may be assigned by the supervisor.
Skills
Competencies
UN Core Values of Integrity, Professionalism and Respect for Diversity, and
Core Competencies of Communication, Working with People and Drive for Results apply by default.
•Leading and Supervising
•Applying Technical Expertise
•Planning and Organizing
•Managing Complexity and Change
•Innovating and Taking Risks
Education
•Advanced university degree from an accredited educational institution in computer science, information systems, electrical, electronics or telecommunications engineering or other related discipline.
Work Experience
•A minimum of eight years of progressively responsible and relevant professional experience in managing and implementing IT teams, projects, systems, services and solutions, six of which must have been in a senior position; is required
•Extensive experience in various management disciplines, including budget, financial, human resources, recruitment, procurement, negotiation, contracts, risk and change management. is required
•Leading and managing implementation and operations of various information management application systems, IT infrastructure technologies, and services in a large IT environment; is required
•Experience in developing and implementing IT management practices in Information Security, Disaster Recovery and Business Continuity with strong knowledge of related international standards and best practice; is required
•Experience with broad range of up-to-date IT enterprise infrastructure and end user products, systems and tools used in various IT infrastructure and service delivery functions. is required
Languages
•Excellent command of written and spoken English and Arabic.
Assessment
•Technical Test
•Competency-based Interview
Special Notice
Contract Status:
Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.
Benefits:
Grade 18, Monthly Salary from JD 1,246.600 Fils Plus SOA 69.90% of the basic salary.
Other benefits include Provident Fund contribution (15.4% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.
Department/Office: Information Management and Technology
Duty Station: Jordan Field Office (Amman)
