Client Support Executive

Client Support Executive

الوصف الوظيفي

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

المهارات

• Previous association with a company in the role of a customer service executive or representative.
• Familiarity with CRM systems and practices.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Ability to multi-task, prioritize, and manage time effectively.
• Well-versed in handling digital tools and modern computer hardware.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

خدمات تكنولوجيا المعلومات

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

$500 – $1,000

عدد الوظائف الشاغرة

4

المرشح المفضل

الجنس

أنثى

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