IT Help Desk Manager

2 مايو، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

A well-established organisation in the region looking to enhance the performance of their IT Help Desk.
Client Details
Monitor the efficient functioning of the IT Help Desk through the tracking and coordination of its specific functions relating to the Incident Management Lifecycle.
Description
Lead the development and enforcement of Service Level Agreements, collaborating with end-users to identify proactively resolve problems.Identify key problem areas in IT functioning, creating reports to foresee and manage them accordingly.Oversee the training and development of the IT Help Desk team, ensuring that raised issues are handled in a timely and courteous manner.Develop the Incident Management reporting system and a Service Catalogue.
Profile
Over 5 years managing an IT Help Desk in large organisations.Experience of managing an helpdesk with 5-6 staff members.Experience of working in a helpdesk early in their career, and has come up the ranks to manage and mentor the team.ITIL Certified – must have experience with building a service product catalogue, developing SLA's, and ability to write policies and procedures.
Job Offer
Exciting role managing a large IT Help Desk.Opportunity to foster a continuous learning and development environment.