Storage Engineer
Storage Engineer
الوصف الوظيفي
What you will be doing
· Help resolve software and technical questions for the customer efficiently and effectively
· Gather the required information necessary to triage and troubleshoot issues and questions
· Manage customer expectations regarding estimated response times for issue resolution
· Resolving the issues through phone, Zoom, and email communication channels
· Meet SLAs like response and resolution times by partnering within L1, L2, L3, and Critical Case teams
· Extensively research and document customer technical issues
· Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
· Partner with Technical Support team members on various strategic projects when needed
· Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
· Run monitoring reports for usage, performance, and/or availability
· Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team
· Monitor customer health and application alerts
· Assist with customer upgrades
المهارات
What we are looking for
- Ability to empathize with the customer and convey confidence
- Excellent Customer Service skills
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills
- Strong attention to detail when communicating with customers (verbal & written)
- Bachelor’s Degree in Computer Science Engineering (or related technical discipline)
- 1-3 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience
- Good debugging skills
- Willing to work in a 24×7 environment and provide weekend coverage, if needed
- Ability to multitask in a fast-paced environment
Required Skills
- Familiarity with Linux
- Understanding of basic computer networking
- Understanding of basic shell scripting (bash and python preferred)
- Understanding of storage concepts, distributed file systems preferred
Desired Skills
- Experience with Salesforce case management
- Experience with distributed systems, NoSQL DB, storage systems knowledge
- Experience with DevOps in a storage environment
· Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc),
تفاصيل الوظيفة
- منطقة الوظيفة
- عمان, الأردن
- قطاع الشركة
- تخزين البيانات
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- الهندسة
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 4