Sales Colleague – Duty Free

We are looking for a result-driven "Sales Colleague" for a Duty Free based in one of the Gulf Countries in the Middle East, with excellent interpersonal skills to provide the highest levels of customer service to all customers. The candidate must be Fluent in Russian and English language. You will be responsible for selling our products/services to customers and generating revenue for the company. To add, the successful candidate shall meet the customers needs through selling items, giving great service to passengers and promoting the company's Duty Free.

Sales Colleague Key Responsibilities and Duties:

• Meet and exceed sales targets by identifying customer needs. offering relevant products/services and maintain the highest level of accuracy when checking and counting goods
• Build and maintain strong customer relationships to ensure customer satisfaction and loyalty
• Make a continuous effort to have the best sales results for the department & meet all sales targets
• Product knowledge training when required to attend, 100% attendance is a must
• Ensure the merchandise is displayed in an attractive and enticing manner to customers.
• Take part in Duty Free stock-takes and always ensure that a replacement sales assistant is available before leaving for breaks while on duty.
• Process customers transactions efficiently, ensuring minimum time spent processing and packing at the POS.
• Handling money/ credit cards and any form of payment in a safe, secure and responsible manner.
• Ensure that the retail policies and procedures are properly implemented in the Duty Free (HR Manual).
• Keep up-to-date with product knowledge and industry trends to provide customers with accurate and relevant information
• Collaborate with the sales team to develop and implement sales strategies that drive revenue growth
• Handle customer inquiries and complaints in a professional and timely manner
• Participate in sales meetings, training sessions, and other company events as required

Sales Colleague Qualifications and Skills:

• High school diploma or equivalent required; bachelor's degree in business, marketing, or related field preferred
• Proven sales experience in a B2B or B2C environment
• Fluent in Russian & English language
• Strong communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Excellent negotiation and problem-solving skills
• Results-driven with a track record of meeting and exceeding sales targets
• Familiarity with CRM software and sales performance metrics
• Ability to work independently as well as part of a team
• Excellent time management

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