Operations Associate

Operations Associate

الوصف الوظيفي

Responsible for the smooth functioning of the platform / application and ensure its effectiveness and

efficiency and for performing all operational processes and procedures.

• Designs and maintains all operational processes according operation policies.

• Manages all daily operational activity to maximize effectiveness and efficiency.

• Ensures that all operational activities for areas of responsibility comply with all industry and government

regulations.

• Works with the business departments and other personnel to help keep businesses running smoothly.

• Ensures that our main platform /application meet operational targets.

• Monitors platform /application services, service levels, application performance and issues, system

tuning and alerting emergency resources when a problem occurs.

• Reports on the performance of platform / application.

• Maintains operational logs and journals, including monitoring data and the operational knowledge

bases.

• Make decisions towards managing the response to an incident appropriately. This includes decisions on

prioritization, escalation, and technical response.

• Provides guidance and training to junior team members and takes the lead in representing the team and

interactions with other teams as necessary.

• Performs appropriate tests and provide training to upgrade product quality.

• User provisioning – Creation and authorization of user profiles on platform / application. Also includes

changes to user profiles and the procedure for deleting old user profiles

• Administers and monitors daily, weekly and monthly platform / application and determines availability

of platform / application.

• Prepares reports and ensure optimal performance and maintain records of service level agreements for

customers.

• Assists technical staff to check and ensures resolution of all issues to achieve all objectives.

• Monitors all communication for each customer to assess operations within timeframe.

• Administers and provides upgrade to systems and escalate issues.

• Evaluates all balancing functions as required by IT departments and other functional areas.

المهارات

Required Qualifications

• Ability to communicate verbally and in writing, in Arabic and English, and give presentations to a high

standard to all audience types.

• Working knowledge of data analysis and key performance metrics.

• Knowledge of industry and government regulations.

• Deciding and Initiating Action.

• Presenting and Communication Information.

• Creating and Innovating.

• Acumen and an exemplary work ethics.

• Bachelor’s degree in IT related Field.

Preferred Skills

• Good business acumen and excellent communication and leadership skills.

• Good decision-making and problem-solving skills.

• Very Good Analysis skills.

• Excellent people skills, good business skills

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

تطوير البرمجيات; خدمات تكنولوجيا المعلومات; التأمين

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

الإدارة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 1 الحد الأقصى: 4

الجنسية

الإمارات العربية المتحدة

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