Operations Associate
Operations Associate
الوصف الوظيفي
Responsible for the smooth functioning of the platform / application and ensure its effectiveness and
efficiency and for performing all operational processes and procedures.
• Designs and maintains all operational processes according operation policies.
• Manages all daily operational activity to maximize effectiveness and efficiency.
• Ensures that all operational activities for areas of responsibility comply with all industry and government
regulations.
• Works with the business departments and other personnel to help keep businesses running smoothly.
• Ensures that our main platform /application meet operational targets.
• Monitors platform /application services, service levels, application performance and issues, system
tuning and alerting emergency resources when a problem occurs.
• Reports on the performance of platform / application.
• Maintains operational logs and journals, including monitoring data and the operational knowledge
bases.
• Make decisions towards managing the response to an incident appropriately. This includes decisions on
prioritization, escalation, and technical response.
• Provides guidance and training to junior team members and takes the lead in representing the team and
interactions with other teams as necessary.
• Performs appropriate tests and provide training to upgrade product quality.
• User provisioning – Creation and authorization of user profiles on platform / application. Also includes
changes to user profiles and the procedure for deleting old user profiles
• Administers and monitors daily, weekly and monthly platform / application and determines availability
of platform / application.
• Prepares reports and ensure optimal performance and maintain records of service level agreements for
customers.
• Assists technical staff to check and ensures resolution of all issues to achieve all objectives.
• Monitors all communication for each customer to assess operations within timeframe.
• Administers and provides upgrade to systems and escalate issues.
• Evaluates all balancing functions as required by IT departments and other functional areas.
المهارات
Required Qualifications
• Ability to communicate verbally and in writing, in Arabic and English, and give presentations to a high
standard to all audience types.
• Working knowledge of data analysis and key performance metrics.
• Knowledge of industry and government regulations.
• Deciding and Initiating Action.
• Presenting and Communication Information.
• Creating and Innovating.
• Acumen and an exemplary work ethics.
• Bachelor’s degree in IT related Field.
Preferred Skills
• Good business acumen and excellent communication and leadership skills.
• Good decision-making and problem-solving skills.
• Very Good Analysis skills.
• Excellent people skills, good business skills
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- تطوير البرمجيات; خدمات تكنولوجيا المعلومات; التأمين
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- الإدارة
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 1 الحد الأقصى: 4
- الجنسية
- الإمارات العربية المتحدة
