Customer Order Management Officer

28 أبريل، 2023

0 0 2 دقائق

الوصف الوظيفي

Job Summary :

Responsible for the servicing of customer accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers. Act as the single point of contact between the sales team and the factory. Responsible for managing customer satisfaction in all order activities through the order fulfillment cycle. Responds to daily external customer inquiries by researching status of shipments, advising orders progress, and confirming order delivery dates. The position requires excellent communication skills (verbal and written) and requires independent analysis, decision making and problem solving skills.

Job Responsibilities :

Responsible for entire order fulfillment cycle, directly responsible for order priority and delivery of orders, taking lead from customer service and working directly with distribution
Receives & reviews all EDI orders received from customers/sales team
Responsible for all direct & indirect customer enquiries on orders status
Monitoring and evaluation of all orders and sales processes as well as preparation of order reports.
Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SAP System matches customer’s requirements as indicated in customer documents
Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
Ensures that the dates own by order management team are updated and reflective of current order status
Resolve problems concerning order priority as it relates to customer orders.
Collaborate with other departments to integrate logistics with business systems or processes, coordinate internally with the sales, manufacturing and dispatch teams to follow-up on the schedule adherence and escalate any bottlenecks to ensure a monthly service level of 95%.
Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments
Reports weekly/monthly order fulfillment service level to Supply Chain Manager
Monitor inventory levels as they apply to the timely release of orders and communicating need through sales analysts, customer service, and procurement
Checks orders for accuracy, costing, timing, quantity
Establishes and maintains good working relationship both internally and externally with all parties
Maintain good housekeeping, cleanliness and orderliness within the area of responsibility as per company standards.
Comply with safety requirements and encourages safe working practices.
Adhere to the QMS system, EHSMS of Abu Dhabi and ISO 9001 requirements

المهارات

Experience with a warehouse management system and familiarity with logistics, and shipping and receiving of products.
Materials/Services Knowledge
Negotiating Skills
Extensive knowledge of SAP
Effective oral and written communication skills
Ability to manage time effectively and work independently
Team oriented, projecting a customer centric attitude
Attention to detail and accuracy
Comfortable with ambiguity and conflict resolution
Ability to be objective and flexible in adapting to changes in priorities