Customer Service Representative

Customer Service Representative

الوصف الوظيفي

Educational Background

· No requirement as such

Experience

· Minimum 2 years of experience in a customer-facing role, preferably in the Entertainment/Leisure

· A passion for sports and adrenaline-based activities is highly important.

Other requirements

· Highly fluent in English. Bilingual is a plus

· Available to work in shifts, on weekends & public holidays

What we offer:

· Excellent working environment

· Substantial career progression

· Market competitive salary package based on experience

· Standard benefits as per the UAE labor law.

Job Description:

· Position reports to Floor Supervisor

· Provide the best possible service to customers while performing all the required functions to safely operate all attractions

· Provide excellent customer service by assisting customers with issues and questions

· Daily inspection to check for any malfunctions before opening to the public

· Identify and escalate any repairs to the Floor Supervisor promptly

· Follow safety procedures all the time

· Educate customers about the policies and protocols that they need to follow during their stay at the facility

· Respond to emergency situations effectively and report any accidents to the Floor Supervisor in a timely manner

· Act as a Party Host for a special event including set-up, clean-up, entertaining customers, and meeting any additional needs as requested

· Perform any other duties as assigned by the Manager.

المهارات

Professional and Personal Skills

· Excellent customer service skills

· Excellent communication and interpersonal skills

· Must be a people person demonstrating warmth, professionalism, and a welcoming attitude

· Ability to organize, multi-task, prioritize and work under pressure

· Ability to deal tactfully and diplomatically when dealing with a wide range of people.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

المرافق الترفيهية

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

المستوى المهني

طالب/متدرّب

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