Telesales Representative

Telesales Representative

الوصف الوظيفي

We are looking for an experienced and self-driven Call Center who is proactive, well organized, and friendly to join our financial institution. The ideal candidate will be responsible for responding to customer queries, keep track of customer expectations and recurring issues.

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Keep track of customer expectations and recurring issues.
• Check the missing documents required for renewal and communicate with clients to request them.
• Handle customer requests, questions, and complaints on a variety of support channels.
• Follow up with customers to ensure their technical issues are resolved.
• Monitor customer complaints and reach out to provide assistance.
• Inform customers about new features and functionalities.
• Focus on business development of retail and professional clients.
• Product coverage FX pairs, Indices, Commodities, Equities.
• Coverage MENA clients.

المهارات

• Excellent interpersonal, communication, and negotiation skills.
• Excellent communication, time management, and problem-solving skills.
• Ability multi-task and meet deadlines.
• Proficiency in MS Office.
• Fluent in English and ( Arabic or Hindi or Malayalam or Russian ).
• Bachelor's Degree in Business or Finance.
• 1 to 3 years of experience in a call center role.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

الخدمات المالية

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

المبيعات

نوع التوظيف

دوام كامل

الراتب الشهري

$1,000 – $1,500

عدد الوظائف الشاغرة

2

المرشح المفضل

المستوى المهني

متوسط الخبرة

منطقة الإقامة

الإمارات العربية المتحدة

الشهادة

بكالوريوس/ دبلوم عالي

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