IT Support Analyst (3-5 years experience)

26 أبريل، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Oversee user requests and serve as a liaison between support and infrastructure teams.
Client Details
A Multinational organisation in the region.
Description
Monitor and troubleshoot internal systems and provide assistance to users for new platforms and technologies.Manage the purchasing process and maintain control of the IT asset inventory.Provide 1st and 2nd level support as needed.Collaborate with regional sister offices, primarily in the Middle East and Africa, to provide necessary support and maintain a cohesive IT infrastructure across the organization.
Profile
3-5 years of overall experience in IT Support. Open to 1+ year(s) if the candidate is mature enough to handle a 100 user base environment.Experience using a ticketing tool, preferably JIRA.At least 1 year of experience supporting an O365 environment (AD, Azure AD, Microsoft Admin Central, Exchange, InTune, etc). The experience required would be at the onboarding and offboarding, creating/modifying accounts, etc.Someone who is eager and enthusiastic to provide top class IT support.
Job Offer
Opportunity to work and grow with a reputable organisation.