Customer Service Specialists

24 أبريل، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Acts as a liaison between customers and management in order to enhance the overall customer experience.
Ensure that country specific logistics requirements are applied and communicated with related departments.
Proactive communication with customers to understand needs and expectations for order management.
Coordinate with corresponding functions in case of order exception handling.
Ensure follow up of complaints and ensures that appropriate actions are taken to resolve customers problems and concerns.
Coordinate with technical & registration team in addition with artwork designer on the availability of the labels prior to orders executions.
Ensure that customer orders are received and placed in line with forecast and firm planned fence time.
Manage day-to-day operations within the related departments.
Responsible for information flow with reference to the expected availabilities/problems/derogations.
Inform customers on product enquiries: product availability, packaging, etc.. in coordination with Sales Team.
Assist in keeping customer database up-to-date including administration of distribution agreements, general terms and conditions with appendices of customer forecast in cooperation with sales team and related functions.
Monitoring and updating customer forecast on monthly base.

Bachelor’s degree in business, communications, logistics or a related field.
Minimum of 3 years of experience in customer service.
Excellent proficiency working with Microsoft Office, particular with Excel, PowerPoint, etc..
Superb verbal and written communication skills including active listening and ability to build good relationships with clients.
Service-oriented and able to resolve customer grievances.
Strong interpersonal skills
Excellent customer service skills
Excellent multi-tasking skills
Ability to work with others
Excellent problem-solving skills
Ability to prioritize tasks and to meet deadlines
Ability to work under pressure
Ability to work in a fast-paced environment