وظائف تنقيب الاردنوظائف في الاردن
Customer Service Specialists
Customer Service Specialists
- Acts as a liaison between customers and management in order to enhance the overall customer experience.
- Ensure that country specific logistics requirements are applied and communicated with related departments.
- Proactive communication with customers to understand needs and expectations for order management.
- Coordinate with corresponding functions in case of order exception handling.
- Ensure follow up of complaints and ensures that appropriate actions are taken to resolve customers problems and concerns.
- Coordinate with technical & registration team in addition with artwork designer on the availability of the labels prior to orders executions.
- Ensure that customer orders are received and placed in line with forecast and firm planned fence time.
- Manage day-to-day operations within the related departments.
- Responsible for information flow with reference to the expected availabilities/problems/derogations.
- Inform customers on product enquiries: product availability, packaging, etc.. in coordination with Sales Team.
- Assist in keeping customer database up-to-date including administration of distribution agreements, general terms and conditions with appendices of customer forecast in cooperation with sales team and related functions.
- Monitoring and updating customer forecast on monthly base.
Skills
- Bachelor’s degree in business, communications, logistics or a related field.
- Minimum of 3 years of experience in customer service.
- Excellent proficiency working with Microsoft Office, particular with Excel, PowerPoint, etc..
- Superb verbal and written communication skills including active listening and ability to build good relationships with clients.
- Service-oriented and able to resolve customer grievances.
- Strong interpersonal skills
- Excellent customer service skills
- Excellent multi-tasking skills
- Ability to work with others
- Excellent problem-solving skills
- Ability to prioritize tasks and to meet deadlines
- Ability to work under pressure
- Ability to work in a fast-paced environment
