Customer Service Representative

Customer Service Representative

الوصف الوظيفي

• Understand the demand of consumers to provide timely service and solutions.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Identify practical challenges in a project to rectify the issues for final delivery.

المهارات

• Previous association with a company in the role of a customer service executive or representative.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Excellent communication and presentation skills.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Well-versed in handling digital tools and modern computer hardware.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

السياحة والمتاحف والمرافق الثقافية

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

الجنسية

الهند

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