Customer Service Representative

Customer Service Representative

الوصف الوظيفي

• Understand the demand of consumers to provide timely service and solutions.
• Provide accurate, valid and complete information by using the right methods/tools.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Collaborate with the technical team to solve ongoing issues with a product or service.

المهارات

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in operating the latest versions of appropriate Office Suite.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

السياحة والمتاحف والمرافق الثقافية

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

المرشح المفضل

الجنسية

الهند

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