Senior Account Manager

Job Description:

Senior Account manager will have overall responsibility for multiple clients. And will be expected to monitor and support the team and other internal teams to deliver and exceed the clients' service expectations and proactively review performance and customer activity to improve overall clients experience.

Requirements:

• Manage all internal communication to obtain all the required data.
• Manage all external communication, manage the account, briefs, schedules and requests from clients.
• Take ownership and manage the client relationship, becoming responsible for onboarding, bringing resources together through effective communication, problem-solving, and responding to requests.
• Ensure the creation of client briefs and support the account planner with drafting onboarding and implementation plans.
• Present and sell the work as well as cross/upselling clients onto a larger scope of work.
• Ensure that project deadlines and budget are met, communicating and seeking approval of any changes to these.
• Identify ways to grow client accounts through new business opportunities.
• Earn the trust of the client, becoming their advocate.
• Keep the team and the client up to date with useful knowledge around deliverables, timelines, and key performance indicators.
• Maintain accurate records of meetings, decisions, and next actions.
• Keep abreast of competitor activity and areas of business your client base places with competitors.
• Review, maintain and update client process documents on a regular basis.
• Pitch new clients and ideas frequently.
• Work directly with the Account Planners/Content Creators to improve the content/campaigns.
• Supervise other account managers and monitor their technical and personal performance.
• Organize the team task schedules and deadlines.
• Ensure that all deadlines are met, and all tasks are achieved.
• Self and team frequent development.
• Develop new communication tools and task organization tools that will help the workflow run more smoothly.
• Frequent meetings with the team to keep on track all upcoming events, tasks, and achievements.

Qualifications:

• Bachelor’s degree in marketing or any related field.
• 3 to 5 years of experience as an account manager or 1-2 years of experience as a senior account manager.
• Excellent oral and written communication skills.
• Problem solving and decision making.
• Strong research skills.
• Project management skills.
• Leadership skills.

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