Sales Supervisor

18 أبريل، 2023

0 0 2 دقائق

Sales Supervisor

الوصف الوظيفي

Sales Supervisor | Al Futtaim Automotive | Automall

Overview of the role:

We are currently looking to recruit a performance driven Sales Supervisor to join our growing used car sales team at Automall. Your role as a Sales Supervisor is to be on the frontline, achieving sales success while assisting in managing a sales team & providing a first-class sales experience for our customers. You will be the face of the business for every customer you interact with. You will be responsible for individual sales, managing a sales team & supporting the branch manager in managing the day-to-day operations of the showroom.

What you will do:

Achieve all sales objectives set for yourself, your team as well as the branch including but not limited to volume, gross margin, trade-in targets, F&I targets etc
Assist the branch manager in managing the day-to-day operations of the branch
Supervise the sales team activities to ensure that all activities are carried out as per the company’s policies and procedures
Initiate dialogue with Sales team and branch management to discuss and address sales target issues, customer complaints and improvement opportunities
Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
Train & coach sales team members to deliver a consistent standard of customer care, & achieve business objectives, while taking actions to develop individuals for future growth
Be the first point of contact to support the sales team & address any customer enquiries & issues in an effective & timely manner
The role is to support the sales objectives of the company through achieving given sales and CSI targets for both yourself, your team & the branch
Achieve and maintain the company prescribed standard sales policies and procedures
Attend & follow up all customer enquiries/prospects in a timely manner to maximise sales opportunities
Achieve or exceed customer satisfaction objectives, thereby ensuring maximum customer satisfaction and repeat sales
Ensure that Company procedures are adhered in terms of handling cash and assisting in arranging vehicle finance
Constantly improve selling techniques & customer handling skills
Sell vehicle-related insurance products & accessories
Maintain awareness of the automotive industry, update knowledge of product range, models, features and benefits
Analyze the market situation and identify customer needs
Explore opportunities to sell our products and services

المهارات

Required Skills to be successful:

Minimum 3 years car selling experience (used or new cars)
Native in Arabic & fluent in English or Western
Demonstrated dealing with high volume preferred
Must be with a reputable brand like Al Futtaim or major used car operators

About the Team:

The role will report to Branch Sales Manager, and you will be working in a busy environment wherein you will be dealing directly with internal and external customers daily.

What equips you for the role:

At least 3 years car sales experience (New or Used cars), preferably as a senior sales executive, sales supervisor or sales manager.
Demonstrated track record in sales & excellent customer service experience
A genuine passion for leading by example
UAE Driving Licence is a must
PC proficiency
Languages: Fluent English is a must
Possess natural leadership qualities
Ability to motivate & coach a team
Customer Service Skills
Effective communicator
Influencing skills