Team Member

JOB DESCRIPTION
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ROLE OUTLINE
Job Title:
Cashier
Job Code:
Division:
Operations
Department/ Location:
Operations
Reports to:
Shift Manager and Above
Immediate Subordinates:
CORE PURPOSE OF THE JOB: (What is the reason that this job exists; what is the overall aim of this role?
✓ Receive payment by cash, credit cards, coupons, or automatic debits.
✓ Issue receipts, refunds, credits, or change due to customers.
✓ Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
✓ Deliver hospitality to every customer
JOB DESCRIPTIONS
✓ Handle cash, debit/ credit transactions with customers
✓ Punch all items in the register then collect payments
✓ Ensure to state the correct bill to the customer
✓ Give properly change and receipt to the customer
✓ Redeem coupons as per company guidelines
✓ Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct
and that there is adequate change
✓ Make sure to suggest sell or, sell up products and introduce new ones
✓ Resolve customer complaints, guide them and provide relevant information
✓ Bag items carefully
✓ Always Smile and Greet customers when entering or leaving establishment
✓ Always maintain clean POS area
✓ Keep reports of transactions
✓ Process returns and check to see if items are damaged
✓ Answer customers' questions and get a manager if answer doesn't solve the issue Bag, box or
wrap packages
✓ Pleasantly deal with customers to ensure satisfaction
✓ Double check always for Fake notes, if in doubt call the Managers
KEY PERFORMANCE INDICATORS (KPI)
✓ Deliver Outstanding Service to every Customers
✓ Prepare products as per standard procedures
✓ Always maintain Cleanliness
✓ Adhere to food safety standards
✓ Suggestive sell or Sell up to maximize sales growth
✓ Professional Image and behaviour
✓ Honesty and Integrity toward his work
JOB DESCRIPTION
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KEY RELATIONSHIPS
Internal (i.e., colleagues, other business units or departments)
Store Team
External (i.e., suppliers, customers, service providers)
Shawarmer’s’ customers
QUALIFICATIONS
✓ Proven working experience in retail cashiering or sales
✓ Basic PC knowledge and familiarity with electronic equipment (e.g. cash register, scanners, money
counters, SPAN etc)
✓ Strong communication and time management skills
✓ Customer satisfaction-oriented
✓ Attention to detail
✓ Sales skills
✓ High school degree
REQUIRED COMPETENCIES: (Technical, Operational, Managerial, Human & Cultural Requirements)
✓ Communication Skills
✓ Analytical & Decision-Making Skills
✓ Interpersonal Skills
✓ mathematical skills
✓ Customer Oriented

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