IOT SW&HW solutions supply Engineer

• Tasks & Responsibilities

1. Current solutions

º Train, and follow-up with the presale managers to be expert in the solutions and able to do the following:

● Analyze the customers’ requirements and determine the most proper solution for them.

● Demonstrate the solutions professionally, live demo. In addition to, answer the customers' clarifications and questions.

● Assist the partners & BazyTrack pre sales engineers to either help them in the demonstrations or collaborate with them to understand customers’ needs or answer their questions.

: First line & Second line support training and follow-up with partners, to be able to do the following

● Solve all first line support tickets

“How to do things tickets”, the question from the customer “How to do something”, the answer from the technical support agent “Go to then then z and do…”

● Solve all second line support tickets

All tickets need administrator privilege to configure or to change.

º Manage the relationship with providers

● Follow-up with providers for any new requirements, new features, releases, updates, and maintenance.

● Conduct the training needed for presale engineers for such new features, updates, and releases, as mentioned 1.1 and 1.2 points above.

2. New solutions

BazyTrack as a software house will search for new opportunities, solutions, and providers continuously. In order to support their partners to maximize profit.

The supply chain manager will be responsible to do the followings:

2.1 Collaborate with Bazy Track management & marketing to understand the market needs that align with Bazy Track strategy.

2.2 Develop the RFP requirements, features, technical evaluation criteria, and financial evaluation criteria.

2.3 Search for international or local providers, contact with, manage demos, and technical evaluation.

2.4 Develop the evaluation report (technical & financial), and present the report to Bazy Track management.

2.5 Manage the contracting process with the selected provider, or providers.

2.6 Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.

3. Hardware & Devices

3.1 Develop the hardware specifications that are compatible with selected platforms.

3.2 Search for international providers.

3.3 Develop the evaluation report (technical & financial), and present the report to Bazy Track management.

3.4 Manage the contracting process with the selected provider, or providers.

3.5 Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.

Skills

Basic Requirements

Engineering background

Good overview of IoT technologies

Systematic, analytical thinking

Lean methodology (build – measure – learn)

Qualifications & Skills

Holder of (at least) a bachelor degree in Computer Science or related field, or have an equivalent (1+ years), demonstrable, relevant work experience

Young, spirited, energetic, easy-going person

Interested in Internet of Things, gadgets, and technology in general

Fluent in English, any other languages are an asset and can be put to good use

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