Logistics Officer

Leads on support functions within the Jordan River Designs Department related to inbound/outbound shipping, clearance, and other logistic requirements, and general business development functions.

Core Responsibilities:

• Supports the department in research, administrative and reporting functions to maintain the work flow..
• Leads the document control functions, maintaining databases, customer relationship management.to ensure documentation and easy data retrieval.
• Supports the operational functions, including inventory management, purchasing, supplier management, translation, contracting, and recordkeeping to perform proper inventory process and operational functions.
• Communicates regularly with wholesalers and suppliers as required and escalate critical issues to the Operations Manager or cross-functional colleagues to ensure proper communication and problems solving.
• Ensures customer satisfaction through continuous improved and sustained customer service to fulfil the JRD objectives.
• Keeps up to date with product information and production centres’ activities to perform the role
• Liaises with other internal departments and stakeholders as required to perform the role.
• Supports in human resources and administration functions, and follows up on the work schedule to make sure that the production plan is carried out.

IKEA Specific

• Ensures entries relevant to Connect, Invoicing, Imust/IWAY HSE, SCS, Supplier Portal, PDOC, and UL tests specific to customer requirements are entered regularly and up to date.
• Supports in sourcing, sampling, and testing process in accordance to requirements.
• Supports in quality control, maintaining standards
• Provides logistics support for all IKEA related visits and activities and liaise with other departments in shared duties.
• Follows up on IKEA orders from raw materials to finding destinations
• Provides production support as required.

Self-Management:

• Strives to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
• Sets performance goals in the beginning of the year after discussion with the line manager and ensure those goals are achieved during the course of the year.
• Ensures detailed and accurate documentation and reporting relating to the requirements of the function.
• Manages, prioritize and organize self, relating to additional tasks requested by Function Management to support the Foundation achieve its business plan.
• Performs other responsibilities and tasks as required or as directed by management from time to time.
• Upholds the code of conduct and PSEA-related policies to ensure adherence to HR policies
• Actively participates in SEA-related trainings and awareness-raising efforts, including support for dissemination of PSEA materials to ensure adherence to HR policies
• Reports allegations of SEA through the designated reporting channels to ensure adherence to HR policies
• Participates in investigations of SEA allegations as appropriate to ensure adherence to HR policies
• Identifies and mitigates/avoids SEA-related programmer risks (particularly for personnel involved in programming) to ensure adherence to HR policies

Qualifications:

• Bachelor degree in Business Administration, Industrial Engineering or any other related discipline;
• Excellent English and Arabic language skills (written and spoken)
• 3-5 years of experience in a similar role preferably in retail or FMCG industry.

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