CLIENT COORDINATOR

16 أبريل، 2023

0 0 3 دقائق

CLIENT COORDINATOR

الوصف الوظيفي

URGENT HIRING, COME GROW WITH US!

ON OFF VACATION HOLIDAY HOMES is currently seeking a passionate and dynamic Client Coordinator with an extensive experience in Holiday Homes or Hotel reservations.

The ideal candidate will be responsible for:

Responsibilities:

*Be the first point of contact for all our guests via phone, email, and chat.

*Ensure all reservations are processed in a pleasant, professional, and efficient manner

*Act as the primary liaison between the guest and the Company

*Managing Properties and booking reservations on portals like RMS, Airbnb, Booking.com, Expedia, Bayut, Dubizzle, Vrbo, HomeAway, TripAdvisor, Agoda, etc…

*Handle reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner

*Quote available rates to maximize room revenue according to Company standards

*Coordinate with clients for bookings, room availabilities, and extra services

*Follow through with delightful tasks, such as delivering extra items to guests’ mid-stay, troubleshooting systems and appliances, housekeeping cleaning, and maintenance requests.

*Enter reservations into the database according to standard operating procedures

*Maintain accurate files and reports

*Ensure the quality of work provided meets the expectations of the Company

*Perform other relevant assignments as requested

*Deliver a world-class and personalized hospitality experience in our properties, making our guests come back time after time.

*Assist our guests with their needs during the booking process, pre-stay, during their stay, and post-stay, and assure a better rate for our services applicable on reviews.

*Collaborate with third-party cleaning partners to ensure each of our properties is cleaned on time and with the highest standards.

*Book reservations and add-on sales by closing lead opportunities.

*Proactively respond to troubleshooting and resolving client issues in a timely and positive manner.

*Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

*Maintain company culture by having an upbeat and open attitude.

*Build and maintain positive relationships with building staff and vendors.

Qualifications:

*You need to have proven records of experience in holiday Homes for a minimum of 1 yr

*A driving license & car is a must.

*Ability to work with a team in a fast-paced environment with a limited margin of error.

*Excellent verbal and written communication skills

We offer:

Monthly salary

Visa & Insurance

Admin support

Friendly workspace

Note: Contact Reference is a must!

Job Type: Full-time

Ability to commute/relocate:

Holiday Homes: 1 year (Required)

License/Certification:

Driving License (Required)

المهارات