Technical Support Specialist – Senior Level

Responsibilities

• Continuously upgrade internal department systems with the latest software.
• Create and maintain tips and tricks solutions for online databases and websites.
• Provide support, including procedural documentation and relevant reports.
• Track, maintain, and report internal system hardware issues.
• Updating hardware required for the maintenance of servers and the network
• Ensure uninterrupted network connectivity.
• Install, configure, and troubleshoot Active Directory and DNS for Active Directory, as well as skills necessary for Group Policy and Active Directory Security solutions.
• Ensure employee, server, and archives data backup
• Supporting employees with any hardware/software issues.
• Perform systematic network diagnostics tests.
• Analyze, log, track, and resolve complex issues pertaining to networking connectivity issues, printers, Windows servers, and applications
• Maintain, upgrade and improve network security, speed, and availability.
• Ensure updated ticketing systems.
• Ensure updated CRM systems.
• Provide systematic reports with suggested researched solutions.
• Upgrade clients’ software to be up-to-date.
• Communicate with clients for support.

Qualifications

• 5- 8 years of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

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