Senior IT Analyst

Job description:

Senior ITOC Analyst in our office in Amman, Jordan.

The Senior ITOC Analyst is responsible for providing first and second line + third line technical support to Equiti internal staff and must be able to work whilst communicating with the ITOC team globally, also ensuring IT support is effective and efficient across the . ITOC is processing all 1st line, 2nd line requests for users support to enable Equiti employees to be well equipped to perform their duties.

Responsibilities

• Onboarding.

• Offboarding.

• System setup and profile creation.

• Operational Support

Skills & Competencies

• Willingness to explore and learn new tools

• Can do attitude with the ability to work in a virtual environment

• Self-motivated

• Leadership and team management

• Excellent communication skills with the ability to interact with all levels of the corporate hierarchy.

• Previous IT support experience

• System image builds and automated system deployment.

• Ticketing system experience

• Security / cyber security

• Networking and DNS

• Windows Support

• Mac Support

• Windows Server and Active Directory administration

• VOIP Support

Experience Requirements

• Minimum of a bachelor's degree or equivalent experience or technical certifications.

• 3-7 years of professional IT experience.

• Financial services technology background is a plus.

• Can do attitude with the ability to work in fast paced demanding environment.

• Self-motivated.

• Excellent communication skills with the ability to interact with all levels of the organization.

• Bi-Lingual – Arabic & English language skills required.

• BSc in computer engineering, information systems or related majors. ·

• An ITIL Foundation is a preferable.

• MCSA and MCSE will be preferable.

Perks

Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

• Competitive salary package

• Performance-based bonus

• Medical insurance coverage for employees and family members

• Smart working options

• Employee wellness initiatives

• Personalized career development

• Company lunch in the office

• Regular company events

With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.

Equiti is an equal opportunity employer.

“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.

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