IT Service Desk – Technician

13 أبريل، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

PRIMARY RESPONSIBILITIES

Service Desk (Primary Focus)

▪ Previous extensive experience as Service Desk Ticketing/Incident Management system in MNC. ▪Level 1 & Level 2 remote or phone-based technical support to end users for all

network/server/desktop/laptop/printer issues related to hardware and software for Wellbore Operations

in the MENA & APAC Regions.

▪ Proven track record of providing first-class customer service including timely resolution of customer
issues and consistent communication of status with the user.
▪ Sound working knowledge of O365, Active Directory, Domain Controllers, File Servers, DNS, DHCP,
GPOs.
▪ Knowledge of Microsoft PC Imaging techniques, server/workstation patching and remote software
deployment (via SCCM).
▪ Develop common-sense solutions to complex business problems through in-depth investigation,
coordination, and collaboration with key decision-makers.
▪ Assist in creating operational documents, training materials, help subsystems, user documentation and
technical project documentation, as required and make recommendations on technical issues for process improvement.

Infrastructure

▪ Basic knowledge and troubleshooting skills – Routing, Switching, Firewalls, WAP's. ▪ Maintain inventory of IT assets as well as deploy all hardware & software requests. ▪ Deploy & maintain Global Cisco Wi-Fi environment.
▪ Manage DFARF requests.
▪ Deploy & maintain audio/visual equipment.
▪ Deploy & maintain Xerox/HP printers.

Administrative

▪ Manage Microsoft end user licensing.
▪ Manage cellular carriers.
▪ Build relationships with software and hardware vendors. ▪ Manage 3rd Party vendors for on-site support.
▪ Manage hardware RMAs.