Health Manager

Background/IRC Summary:

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria – more than half of the country's population – are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary:

The Health Manager will be responsible for the quality and control of the IRC health implementation in North West Syria. S/he will oversee all aspects of coordination, monitoring and capacity building for direct and partner led activities in Idleb and Aleppo Governorates. S/he will ensure that collaboration and integration between health activities. Under supervision and technical support of the Senior Health Manager. The Health Manager will ensure harmonization of health programming across Syria within partner and direct implemented activities.

Responsibilities:

Technical Program Management:

1. Review the IRC’s partner and direct led program implementation ensuring technical aspects are followed based on the WHO guidelines, IRC, and Sphere standards.
2. Build stronger relationships with partner organizations to facilitate strong collaboration and provide capacity building based on the assessment.
3. Follow up with the field and partners’ team to ensure health guidance are appropriately implemented and monitored.
4. Collaborate with the Health Officers, the Community Health Officer, the Pharmacy Manager, and the Senior MHPSS Officer to ensure one IRC approach is followed for the health implementation.
5. Work in close collaboration with field management teams and other sector departments to ensure proper coordination and implementation of integrated approaches; attend regular site-specific field coordination meetings; provide regular reports as it relates to health activities.
6. Conduct and oversee needs assessment for health activities to plan and add health activities in the field.
7. Develop and maintain working relationships with other health actors in shared implementation areas for effective coordination; assist and represent IRC in any relevant health coordination meetings.
8. Liaise with partners and key staff to ensure effective planning and implementation of the health activities.
9. Identify, strengthen and promote partnerships, dialogue and exchanges.
10. Train and provide capacity building for partners’ staff, partners’ field staff, health facilities’ staff, and health direct staff based on the completed assessment for each health activity, measure and monitor the improvement throughout the implementation.

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General Project Management:

1. Ensure proper and quality implementation of current health projects.
2. Write and submit quality monthly reports with inputs from the field-based health teams.
3. Inform design processes that ensure new or adapted programming for the health program focuses on maximizing efficiencies, impact and integrated approaches.

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Program Quality Assurance:

1. Oversee quality of care provided in health clinics while developing and implementing quality assurance and routine monitoring activities in support with the direct report.
2. Manage health assessments and periodic surveys to identify health gaps in the affected communities and make proposals according with findings.
3. Actively participate with other health actors and organizations representatives inside Syria.

Staff Performance Management, Learning & Development

1. Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
2. Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
3. Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
4. Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
5. As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
6. Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
7. Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.

Required Experience/qualification/Skills:

1. Medical Doctor with minimum of 4 years of professional experience in health program management, including health in conflict and/or emergencies—INGO experience is an asset.
2. Understanding of Syrian context and health care system.

Demonstrated Skills and Competencies:

1. A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
2. Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
3. Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
4. Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
5. Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
6. Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
7. Curiosity, a desire to continually learn and develop and a sense of humor is a must.
8. Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

1. Fluency in Arabic is required; reasonable command of English is preferable.
2. Travel: Up to 50% to field sites in Idleb and Aleppo Governorates as well as attending regional and global workshops and meetings when needed.

Key Working Relationships:

1. Position Reports to: Health Senior Manager
2. Position directly supervises: Health Officer/s
3. Position Place: Armanaz, Syria
4. Indirect Reporting (If applicable): NA
5. Key Internal Contacts: Country Program: Senior Health Manager, Community Health Manager, Mental Health Manager, Pharma Specialist, Health Senior Officers, Field Management, and Humanitarian Access and Security Manager in Syria.
6. Key External Contacts: IRC’s partner organizations, health clinics, and other NGOs

The Deadline to apply: 17-April-2023

Interested candidate needs to apply and Their Education certificate and attach the most updated CV, the CV needs to contain as many details about any related activities to the health Manager position as possible.

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/37535?c=rescue

Professional Standards:

IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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