Consultant Solution Monitoring & Design
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.
Job Title: Consultant Solution Monitoring & Design – Emergency Operations
Type of Contract: Consultancy
Division: Emergency Operations Division
Duty Station (City, Country): Remote
Duration: 11 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
The Emergency Operations Division (EME) supports WFP’s Regional Bureaus (RBs), Country Offices (COs) and partners to prepare and respond to current and future emergencies in a rapidly changing humanitarian environment. EME provides a field-focused, service oriented, steering and convening role focusing on forward-looking preparedness and support to emergencies to ensure a swift, coordinated, and integrated response. In particular, the ability to timely deploy surge staff with the required operational experience and technical skills remains a critical factor for effective emergency response.
The Global Surge Coordination Unit (GSCU) within EME identifies, upskills and dispatches emergency response staff in support of life-saving operations where required. It is responsible for managing the process of identifying and dispatching personnel in response to staffing requests, leveraging a pool of qualified candidates. The GSCU also maintains Standby Partnerships with governments and NGOs to field technical experts when needed. It also holds the Surge Learning team which capacitates staff through a curated learning journey that ensures those deployed have the right skills to make an impact.
The GSCU is recruiting a Solution Monitoring and Design Consultant to support the systems and digitalization team in system maintenance and mainstream innovations to improve efficiencies in the overall the surge mobilization process, including supporting data analysis and reporting. The selected candidate will report to the Business Transformation Officer and work closely with colleagues in the systems and digitalization team, GSCU and other cross-functional units in the organization to collaboratively work towards common goals.
ACCOUNTABILITIES/RESPONSIBILITIES:
- Gathering requirements, designing, and deploying application components for new GSCU solutions implementation in collaboration with internal users, cross-functional units, and external service providers.
- Developing a sustainable and cohesive technical solution to implement proactive measures and conduct root cause analysis in conjunction with the rest of the digitalization team to create key solutions for surge mobilization processes that comply with WFP standards.
- Designing the vision and roadmaps architecture for digitalization projects in accordance with WFP regulations and standards.
- Creating innovative solutions via application components that provide GSCU with the appropriate digital solutions that ensure an enhanced end-user experience aligned with WFP corporate guidelines.
- Designing, implementing, and troubleshooting GSCU web-based applications and mobile applications with a thorough understanding of the system and its components.
- Managing integrations and web tech stack of GSCU digitalized solutions and any applicable data for efficient surge mobilization by ensuring unit, regression, and performance testing.
- Serving as support liaison between GSCU and internal/external stakeholders to ensure a clear understanding of business requirements and the proper implementation of digitalized solutions in compliance with WFP standards integrated with other corporate digitalized platforms.
- Collaborating closely with internal and external stakeholders to monitor GSCU digitalized solutions, such as mobile application for internal use, ensuring optimization for product-led growth, and promptly identifying any issues that arise.
- Upgrading and maintaining the emergency coordination and communication system to ensure it remains up-to-date with the latest technologies and industry best practices implemented for upgrades and maintenance as necessary.
- Identifying opportunities to enhance efficiency, updating standard documentation and standardized processes with a clear definition and delivery of metrics for GSCU digitalized projects to measure success and compliance.
- Assist in the management of website tracking and tagging, monitoring, optimizing website flows for each user journey, troubleshooting technical issues and document best practices and lessons learnt.
- Documenting all business process changes, upgrades, testing and maintenance activities to ensure system stability and security over time, to support any troubleshooting issue that may arise and develop contingency plans.
- Providing additional support as requested.
DELIVERABLES:
- High-quality and innovative architecture designs for GSCU digitalized solutions
- Regular progress reporting with set Key Performance Indicators (KPIs) for digitalized projects success and compliance
- Mapping of business requirements, bottlenecks, stakeholders for the successful implementation of innovative GSCU digitalized solutions.
- Timeline and roll-out document of key application components of GSCU digitalized solutions including testing strategy for different phases and documenting lessons learnt and best practices.
- Delivery of digitalized solutions to improve the surge mobilization process, such business requirement mapping for mobile applications.
- Alignment of reporting digitalization throughout the entire development of solutions to enable an end-to-end reporting mechanism including AI/ machine-learning.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Education:
University degree with additional years of related work experience and/or trainings/courses in Software Engineering or Information Technology Business.
Experience:
- At least 4 years of progressive professional experience solution development developing software utilizing various coding languages including Java, C++, PHP and game development & more
- Experience in working in an innovative environment is an advantage.
Knowledge and Skills:
- Web Application Development Experience in with programming languages, such as Java, Python, and C#, and software development methodologies, such as agile and waterfall.
- Data management: Understanding of database design principles and concepts, such as relational databases, NoSQL databases, and data warehousing.
- DevOps: Familiarity with DevOps methodologies and practices, such as continuous integration, continuous delivery, and infrastructure as code (IaC).
- Development within an Agile product development methodology.
- Good knowledge of MySQL and Oracle Databases (Procedures, Data modelling).
- Ability to use various performance monitoring tools.
- Experience through the different stages of Solution Development Life Cycle.
- Proficiency in Web Graphic User Interface (GUI) design and development.
- Experience configuring/administrating application servers such as Apache and Tomcat considered an asset.
- Machine-learning solution design is considered an asset.
- Good Knowledge on innovative solution design is considered an asset.
- Project management skills is considered an asset.
- Excellent and demonstrated capability to work collaboratively within a team.
Languages:
Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
Terms and Conditions
WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.
Please visit the following websites for detailed information on working with WFP.
http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.
Deadline for applications: 30 April 2023
Ref.: VA No. 787678
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
