Groups & Events Manager

About

We are one of the leading five stars hotels, located in the heart of Amman; the perfect starting point to discover your career path from. The ideal place whether for business or leisure, it provides a European luxury experience while featuring the most talented people from around the world.

Kempinski Hotel Amman is looking for a Groups & Events Manager who will be an addition to the vibrant Sales & Marketing Team.

SCOPE

Comprehensive consultation and mentoring of the Group & Event organizer under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilization and selling of the hotel’s conference & sleeping rooms and revenue maximization in compliance with Kempinski standards.

The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.

OVERALL OBJECTIVES

The job of Groups & Events Manager is executed satisfactorily when:

The hotel achieves its financial objectives.

The Group and Events Sales team that the person works with achieves their revenue objectives.

The person achieves their personal objectives.

The TTTT is carried out to the satisfaction of both Director of Groups & Events and Groups & Events Manager.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Groups & Events Manager fulfils their role as a Talent Development Ambassador when:

They actively support and implement Talent Development initiatives as a part of their daily activities.

They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.

They support and initiate transfer, cross exposure and task force assignments for their team.

They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.

They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.

*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.

MAIN RESPONSIBILITIES

Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.

Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.

Apply the Kempinski MICE SOP’s from group enquiry to contracting.

Ensure the ideal and most effective utilization of the meeting and conference rooms.

Carry out site inspections with potential MICE clients in coordination with the Field Sales department.

Realize up sell possibilities to meet and surpass Group & Event budget goals.

Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.

Create activities to ensure ongoing maintenance of bookings.

Generate proper proposals and contracts.

Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).

Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.

Introduction of the Event Manager / Group & Event Coordinator to the client.

Conduct exit interview with important customer after their event – asking for future business.

Cross-sell to other hotels within the Kempinski Group (and GHA).

Conduct regular competition checks.

Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.

Proper maintenance of LOS/CAN and UNC business.

Further administrative tasks and other possible assigned duties.

Performs any other duties as assigned to them by management.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Education Level: Bachelor Degree is a must.

Job Details: Unlimited employment contract.

Job Level: Level 3 – You will be directly reporting to the Director of Sales & Marketing.

Payment: According to the hotel salaries scale.

Industry: Hospitality Industry.

اضغط هنا للتقدم للوظيفة من الموقع الأصلي