وظائف الأماراتوظائف بيت الامارات
Customer engagement Manager
Customer engagement Manager
الوصف الوظيفي
- To manage Large Enterprise customers on Post Implementation/Support Service.
- Build strong customer relationships, especially with key internal stakeholders.
- Manage all the customers across the region
- Always strive to provide exceptional customer experience
- To ensure the SLA adherence for the customers are in line with the contractual terms
- Monitor the ERP support queues and ensures cases are moved through the
- process in a timely manner and escalated when appropriate to bring to quicker resolution Conduct remote, classroom, and one-on-one ERP end-user trainings as needed
- To manage teams – allocation, utilisation, productivity of the resources
- To train and be trained on latest in the tech stack that InTWO operates
- To manage the overall P&L of the division and ensure it is profitable Handle Contract renewal, invoicing and collection
- Daily / weekly/ monthly reporting of key performance metrics / scores
المهارات
- Bachelor’s Degree(B.Tech/Bcom/BCA) Or Masters Degeree(MBA/MCA/MCOM/CA).
- Minimum 7 years of ERP Customer Support/Implementation experience.
- Being able to handle both technical and functional areas
- Working knowledge of Microsoft Dynamics or other enterprise resource planning (ERP) systems highly desired
- Demonstrated proficiency of enterprise resource planning (ERP) systems highly desired. Proven ability to learn, understand, and apply new systems and software.
- Being able to handle both technical and functional areas
- Skilled in understanding customer needs and providing quality customer service
- Excellent oral and written communication and presentation skills
- Strong interpersonal skills, especially a customer service-oriented attitude
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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