Service Center Manager

Job Description

• Responsible for extending and optimizing the service network.
• Planning, organizing, managing, and developing work in relation to after-sales services.
• Maintenance, spare parts, and customer service providing the best possible services to customers and reaching the highest possible level of customer satisfaction and loyalty.
• Support home appliance service Strategy.
• Develop a qualified and efficient home appliance services team to execute the service plan.
• Make clear KPIs to evaluate and improve teamwork.
• Responsible for owning service center and third-party performance Management.
• Make accruing action plan to improve its performance and meet customer satisfaction.
• Responsible for home appliance new business development. such as process marketing and monitoring

Job Requirements

• Good knowledge of in-home appliance service.
• Bachelor of Engineering in Electronics, Electricity, or Industrial Engineering.
• No less than 7 years experience in the management of service centers and spare parts in a medium or large-sized company preferably in household appliances.
• Excellent in English
• Retail sector experience
• Good communication skills
• Highly effective and professional verbal and written communication skills with the team, internal customers, and suppliers that include a strong focus on teamwork and internal/external customer satisfaction.
• Experience in ERP Systems is a plus.

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