Medical Call Center Supervisor

Medical Call Center Supervisor

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Medical Call Center Supervisor

tebcan.com a leading company working in digital health is looking to recruit “Medical Call Center Supervisor”

Responsibilities:

• Maintain a positive, empathetic and professional attitude toward patients at all times.
• Keeping records of patients’ reservations, comments and complaints.
• Supervise & coordinate training process for new employees.
• Distribute daily tasks for officers.
• Quality control & employee evaluation.
• Daily follow up with staff.
• Handle doctor / patient cases.
• Make sure employees are following company’s guidelines throughout the call & social media replies.
• Monitor employees’ working hours.
• Ability to work in different time shifts.
• Holds a Bachelor’s degree in BA / Marketing or any related field.
• 5 years experience in the same field.
• Presentable and able to communicate with patients.
• Preferably to has a medical background.

Requirements:

· Amman resident.

Skills Needed:

• High teamwork skills
• Persuasion skills
• Excellent communication and training skills.
• Listening capacity
• Problem solving & Flexibility
• Self-control
• Empathy
• Stress management

Qualified candidates can send their CVs to

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